Technical Support Engineer

Visum Recruitment Ltd; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading firm in HVAC-R products is seeking multiple Technical Support Engineers to provide on-site service in London, Manchester, and Scotland. The role requires a minimum of 2 years' experience in technical support, excellent customer service skills, and F-GAS certification. The successful candidates will ensure compliance with health and safety protocols while delivering exceptional technical assistance to customers. Competitive salary and potential for growth are offered.

Qualifications

• Minimum of 2 years of technical support experience.
• Able to provide excellent customer service.
• Strong written and verbal communication skills.

Responsibilities

• Carry out on-site technical services on products.
• Prepare and submit comprehensive site reports promptly.
• Provide technical support via email, phone, or face-to-face.
• Attend sites to resolve warranty disputes.

Skills

Technical support experience

Customer service orientation

Strong written and verbal communication

Troubleshooting skills

F-GAS certification

Job description

Technical Support Engineer x3 - London, Manchester, Scotland

I am working with an industry leader of HVAC-R products who are looking for new Technical Support Engineers in and around London, Manchester & Scotland. Please see details

Main Responsibilities

• Carry out on-site technical services on the entire range of products
• Prepare and submit comprehensive site reports promptly, adhering to company SLAs.
• Conduct testing of warranty returned components and systems, compile internal/external reports and maintain internal databases.
• Inspect and repair graded units, compile reports and maintain internal databases.
• Provide Branches and external customers with technical support, communicating via email, phone or face-to-face as required.
• Attend site when required to resolve warranty disputes.
• Always adhere to health and safety protocols while performing duties and assist in developing and maintaining risk assessments and method statements as required.
• Support sales and admin colleagues by handling telephone orders and enquiries and effectively communicating details for the sales order processing system.
• Promote product sales and services when possible, such as promoting site services to offer efficient resolutions to customer queries.
• Maintain familiarity with new and present partner products, including attending training courses when required.
• Build and maintain good working relationships with customers, colleagues, and suppliers.

Qualifications

• 2+ years' of technical support experience
• Customer service oriented
• Strong written and verbal and troubleshooting skills
• F-GAS