Technical Support Engineer

Twister IT Solutions; East Tilbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT solutions provider in East Tilbury is seeking an experienced Technical Support Engineer for a full-time position. You will provide exceptional IT support, manage technical tickets, and handle onsite installations. The ideal candidate will have strong skills in Microsoft Windows Server and Active Directory, with at least 3 years of relevant experience. This role offers a competitive salary and opportunities for professional development.

Benefits

20 days holiday per year

Pension scheme

Opportunities for professional development

Qualifications

• At least 3 years of experience in a technical support role within an MSP environment.
• Hands-on experience in onsite support.
• Full UK Driver's License (Manual preferred).

Responsibilities

• Proactively manage and resolve technical support tickets.
• Conduct onsite installations, diagnostics, and troubleshooting activities.
• Perform regular checks on customer infrastructure.

Skills

Microsoft Windows Server

Active Directory

Networking

Tools

BitDefender

MS Office 365

Job description

Overview

Technical Support Engineer - Twister IT Solutions is looking for an experienced Technical Support Engineer to join us in this exciting permanent, full-time role based in EastTilbury, Essex.

About us

Twister IT Solutions delivers expert IT support and services to businesses across the region. With a focus on cybersecurity, cloud solutions, and infrastructure, our dedicated team provides reliable, tailored technology solutions.

Package

• Salary: Competitive salary ranging from £28,500 per annum depending on experience.
• Holiday: 20 days holiday per year. This excludes public holidays.
• Pension: The company is part of the government workplace pension scheme.
• Other: Opportunities for professional development and career progression

About the role

As an experienced Technical Support Engineer, you will play a critical role in providing exceptional technical support and solutions to our clients. You will be the first line of assistance, addressing a variety of IT challenges, both remotely and onsite. Working hours for this role will be 09:00 - 17:00

Duties and Responsibilities

• Proactively manage and resolve technical support tickets, ensuring adherence to SLAs and high levels of customer satisfaction.
• Conduct onsite installations, diagnostics, and troubleshooting activities when remote support is not feasible.
• Perform regular checks on customer infrastructure, backups, and monitoring systems, taking action when necessary.
• Collaborate on IT projects and participate in the internal escalation process to assist fellow support staff.
• Maintain and update systems through routine maintenance, ensuring optimal performance for all clients.

About You

As a Technical Support Engineer, you will be a driven and highly motivated individual with at least 3 years of experience in a technical support role within an MSP environment. You\'ll bring strong technical skills in Microsoft Windows Server, Active Directory, and networking. Your hands-on experience in onsite support will make you an asset to the team. You\'ll thrive in collaborative settings, building strong client relationships while staying ahead of emerging technologies to deliver exceptional IT solutions. Successful applicants will also hold a Full UK Driver\'s License (Manual preferred for access to company van).

How to apply

If you have the relevant skills and experience for this Technical Support Engineer role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

Please check your email inbox and spam / junk mail folder for any email correspondence for this role.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Additional information

Additional keywords: Technical Support Engineer, IT Support Engineer, Senior, Lead Technical Support Engineer, Senior Helpdesk Engineer, Technical Support Analyst, DNS, DHCP Administration, SQL, BitDefender, PSA, RMM, Document Management tools, Antivirus, SharePoint, MS Office 365, 1st Line Support, First Line Support

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