Technical Support Engineer

An exciting opportunity has arisen for a Technical Support Engineer with 5 years' experience to join a reputable organisation, providing software products for oral health services.

This full-time role offers excellent benefits, hybrid working options and a salary range of :40,000 - :60,000.

As a Technical Support Engineer, you will be responsible for providing Tier 3 application and technical support, troubleshooting issues, and assisting with software implementation both remotely and onsite.

You will be responsible for:

1. Documenting and resolving customer issues in line with Service Level Agreements.
2. Installing and upgrading client software, both remotely and onsite.
3. Assisting with testing of technical bug fixes and system updates.
4. Offering technical consultancy on maintenance and customer projects.
5. Travelling to client sites within Ireland and internationally when required.
6. Gaining an in-depth knowledge of the organisation's software solutions.

What we are looking for:

1. Previously worked as a Technical Support Engineer, Technical Analyst, IT Engineer, IT Support Analyst, IT Support Engineer, Technical Consultant, IT Consultant, 3rd Line Engineer, System Support Analyst or in a similar role.
2. At least 5 years of experience in an IT or Technical Support role.
3. Knowledge of the software development lifecycle.
4. Ideally have background in SQL Server database administration and optimization.
5. Excellent SQL scripting abilities.
6. Exceptional problem diagnosis and resolution skills.
7. Skilled in Microsoft Project, Excel, PowerPoint, and Word.
8. Eligibility to work in Ireland.

Whats on offer:

1. Competitive salary
2. Cycle-to-work and commuter travel schemes
3. Collaborative team environment with opportunities for professional growth

Apply now for this exceptional opportunity for a Technical Support Engineer to work with a dynamic team and further enhance your career.