Technical Support Engineer

Jobit; Dublin; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

A leading company specializing in software solutions for oral health services is seeking a Technical Support Engineer. This full-time position offers a competitive salary and the opportunity to join a supportive technical team, driving meaningful advancements in healthcare while working in a hybrid environment.

Benefits

Cycle to work and commuter travel schemes

Supportive, close-knit technical team

Structured opportunities for career growth and development

Qualifications

• Minimum 5 years of experience in an IT or Technical Support role.
• Must have excellent SQL proficiency.
• Familiarity with the software development lifecycle.

Responsibilities

• Providing tier 3 support and assisting with project delivery.
• Documenting and tracking all support activity and resolutions.
• Testing and validating technical fixes and system updates.

Skills

SQL proficiency

Microsoft Office tools

Job description

An opportunity has arisen for a Technical Support Engineer with 5 years' experience and SQL proficiency to join a reputable organisation, providing software products for oral health services.

This full-time role offers excellent benefits, hybrid working options, and a salary range of €40,000 - €60,000.

As a Technical Support Engineer, you will be responsible for providing tier 3 support and assisting with project delivery both remotely and on-site.

You will be responsible for:

1. Documenting and tracking all support activity and resolutions.
2. Installing, upgrading, and configuring client software remotely or onsite.
3. Testing and validating technical fixes and system updates.
4. Advising on maintenance and supporting customer-specific technical projects.
5. Building and maintaining trusted relationships with internal and external stakeholders.
6. Visiting client sites both within Ireland and internationally as required.
7. Developing a deep understanding of the organisation's software and systems.

What we are looking for:

1. Previously worked as a Technical Support Engineer, Technical Analyst, IT Engineer, IT Support Analyst, IT Support Engineer, Technical Consultant, IT Consultant, 3rd Line Engineer, System Support Analyst, or in a similar role.
2. Minimum 5 years of experience in an IT or Technical Support role.
3. Must have excellent SQL proficiency.
4. Familiarity with the software development lifecycle.
5. Skilled in Microsoft Office tools including Project, Excel, PowerPoint, and Word.
6. Right to work in Ireland.

What's on offer:

• Competitive salary
• Cycle to work and commuter travel schemes
• Supportive, close-knit technical team
• Fast-paced, rewarding work environment
• Structured opportunities for career growth and development
• Opportunity to contribute to meaningful healthcare advancements

Apply now for this exceptional Technical Support Engineer opportunity to work with a dynamic team and further enhance your career.