Technical Support Engineer

Tech-People; City Of London; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A rapidly growing manufacturer in London is seeking a Technical Support Engineer to provide critical support for MVHR and heat pump systems. The ideal candidate has a strong mechanical or engineering background and excellent communication skills. This role is hybrid, offering a blend of office and home working, with a competitive salary between £45,000 and £50,000 plus benefits.

Benefits

Hybrid working model

Competitive salary

Opportunity for growth

Qualifications

• Experience in providing technical support for MVHR and heat pumps.
• Strong mechanical or engineering background preferred.
• Ability to communicate technical issues clearly.

Responsibilities

• Provide technical support on MVHR and heat pumps to clients.
• Respond quickly to technical queries and troubleshooting.
• Maintain and update technical documentation and training materials.

Skills

Experience with MVHR and heat pumps

Strong mechanical/engineering background

Excellent communication skills

Customer-focused approach

Education

Degree in mechanical, building services, or HVAC engineering

Job description

Overview

Technical Support Engineer - MVHR & Heat Pumps

Salary: £45,000-£50,000 + benefits

Location: London Bridge (Hybrid - office & home-based)

We are working with a small but rapidly growing manufacturer of MVHR (Mechanical Ventilation with Heat Recovery) systems and heat pumps, who are now seeking a Technical Support Engineer to join their expanding team.

In this role, you'll be providing responsive technical support to clients and partners, helping to ensure projects run smoothly and customers are fully supported. You will be the go-to contact for technical queries, troubleshooting, and guidance across the MVHR and heat pump range, with a particular focus on Exhaust Air Heat Pumps (EAHPs).

This is not a sales role, but you will work closely with commercial colleagues, so an ability to build strong customer relationships and communicate technical solutions clearly is key.

Key Responsibilities

• Provide technical support on MVHR, heat pumps and EAHPs to clients, installers, and partners.
• Respond quickly to technical queries, troubleshooting, and fault resolution.
• Support product testing, commissioning, and ongoing performance improvements.
• Liaise with the sales/commercial team, offering technical expertise during customer discussions.
• Maintain up-to-date technical documentation and training materials.

About You

• Experience with MVHR and heat pumps (EAHP experience desirable).
• Strong mechanical/engineering background - ideally a degree or equivalent in mechanical, building services, or HVAC engineering.
• Excellent communication skills - able to explain technical issues clearly and confidently.
• A proactive, customer-focused approach, with the ability to respond quickly and effectively.

What’s on Offer

• Salary circa £45,000-£50,000 + benefits.
• Hybrid working (London Bridge office + home).
• Opportunity to join a small, innovative manufacturer at an exciting stage of growth.

If you are interested, please contact Lily at Tech-People or email your CV to the provided address. (Phone number and URL redacted in listing.)

Tech-People is a leading recruitment agency in M&E and Construction. We are committed to building a diverse workforce that reflects the communities in which we operate.