Technical Support Engineer

ZipRecruiter; City Of London; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A growing manufacturer of HVAC systems is seeking a Technical Support Engineer in London. You will provide support for MVHR and heat pumps, respond to technical queries, and collaborate with the sales team. Candidates need strong mechanical engineering backgrounds and excellent communication skills. This role offers a salary between £45,000 and £50,000 with benefits and hybrid working options.

Benefits

Hybrid working

Opportunity to join a growing company

Qualifications

• Experience with MVHR systems and heat pumps.
• Strong degree or equivalent in mechanical, building services, or HVAC engineering.
• Excellent communication skills and customer-focused attitude.

Responsibilities

• Provide technical support on MVHR and heat pumps.
• Respond to technical queries and troubleshoot issues.
• Support product testing and liaise with commercial team.

Skills

Experience with MVHR and heat pumps

Mechanical/engineering background

Excellent communication skills

Customer-focused approach

Education

Degree in mechanical, building services, or HVAC engineering

Job description

Overview

Technical Support Engineer - MVHR & Heat Pumps

Salary: £45,000-£50,000 + benefits
Location: London Bridge (Hybrid - office & home-based)

We are working with a small but rapidly growing manufacturer of MVHR (Mechanical Ventilation with Heat Recovery) systems and heat pumps, who are now seeking a Technical Support Engineer to join their expanding team.

Responsibilities

• Provide technical support on MVHR, heat pumps and EAHPs to clients, installers, and partners.
• Respond quickly to technical queries, troubleshooting, and fault resolution.
• Support product testing, commissioning, and ongoing performance improvements.
• Liaise with the sales/commercial team, offering technical expertise during customer discussions.
• Maintain up-to-date technical documentation and training materials.

About You

• Experience with MVHR and heat pumps (EAHP experience desirable).
• Strong mechanical/engineering background - ideally a degree or equivalent in mechanical, building services, or HVAC engineering.
• Excellent communication skills - able to explain technical issues clearly and confidently.
• A proactive, customer-focused approach, with the ability to respond quickly and effectively.

What’s on Offer

• Salary circa £45,000-£50,000 + benefits.
• Hybrid working (London Bridge office + home).
• Opportunity to join a small, innovative manufacturer at an exciting stage of growth.

If you are a Mechanical Site Manager with the required experience and certifications, please contact Lily at Tech-People on (phone number removed), or email your CV to (url removed)

Tech-People is a leading recruitment agency in M&E and Construction. We are committed to building a diverse workforce that reflects the communities in which we operate