Technical Support Engineer

ZipRecruiter; City of Edinburgh; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading B2B SaaS company in the hospitality tech sector is seeking an experienced Technical Support Engineer. The successful candidate will work with clients to resolve technical issues, collaborate with internal teams, and improve customer onboarding processes. With a competitive salary and vibrant culture, this is an opportunity to join a fast-scaling company with significant growth ahead.

Benefits

33 days of annual leave

Performance-based incentives

Collaborative office culture

Qualifications

• 2+ years in technical support or customer success, ideally in a SaaS environment.
• Proficiency in CRM and ticketing systems.
• Basic knowledge of Wi-Fi/networking.

Responsibilities

• Provide second-line technical support and assist with onboarding.
• Monitor account health and advocate for customer needs.
• Enhance support workflows and contribute to automation.

Skills

Problem Solving

Communication

Customer-Centric Skills

Tools

HubSpot

Zendesk

Job description

Job Description

Technical Support Engineer - Stampede

Edinburgh, Leith (onsite mainly)

£30 - £35k

Bright Purple are exclusively recruiting for Stampede in Edinburgh who are a scaling B2B SaaS company with bold plans in the hospitality tech sector. Stampede are building huge momentum and need talented people with a positive can-do attitude to mirror their own ways. They are looking for an experienced Technical Support Engineer who can deal with a range of issues technical support issues (connectivity / Wi-Fi / networking issues etc) and be client facing to resolve any issues with aplomb. Stampede build powerful software that helps hospitality venues connect with their customers, drive revenue, and run smarter businesses whilst championing customer engagement and experience. They help build guest loyalty with branded Wi-Fi and marketing tools, increase bookings and footfall through smart campaigns and automate customer touchpoints and analytics – they are at the forefront of hospitality tech!

What’s in it for you:

• 33 days of annual leave
• Product based B2B SaaS company and good salary - £30 - £35k
• Additional performance-based incentives
• Be part of real growth – Join a fast-scaling SaaS business with month-on-month revenue growth, greenfield projects, and global expansion on the horizon
• Thrive in a vibrant culture – Work from a buzzing office in Leith with genuine collaboration, local decision-making, and a team that enjoys showing up. They are flexible but defo office first.

What You’ll Do:

As a Technical Support Engineer, you’ll be at the heart of the company. You will collaborate with clients to resolve technical issues or queries and internal teams to ensure seamless onboarding, resolve technical challenges, and optimise overall customer and client experiences. Your expertise will play a key role in managing and improving processes.

• Customer Support & Product Adoption – Provide second-line technical support, assist with onboarding, and ensure timely issue resolution.
• Customer Success & Engagement – Identify customer needs, track satisfaction trends, and contribute to self-service improvements.
• Proactive Customer Assistance – Build strong relationships, monitor account health, and advocate for customer needs.
• Process Improvement & Onboarding – Enhance support workflows, contribute to automation, and assist with new customer onboarding.

What You’ll Bring to the Role:

• Experience –2+ years in technical support/customer success, ideally in a SaaS environment.
• Technical Skills – Proficiency in CRM and ticketing systems (e.g. HubSpot, Zendesk) and basic WIFI/networking knowledge.
• Customer-Centric Skills – Strong communication and problem-solving abilities to support both technical and non-technical users.
• Compliance & Security Awareness – Understanding of GDPR and data security best practices.

If you are a driven and ambitious Technical Support guru looking for a new challenge, this could be the perfect role for you. Apply today with your CV and we will be in touch.

Please note this role is mainly onsite in Leith, so we can only consider local candidates who can commit to being onsite a majority of the time. Salary is budgeted at £30,000 - £35,000 depending on experience.

Bright Purple and Stampede an equal opportunities employer: we are proud to work with clients who share our values of and in our industry.