Technical Support Engineer

Bright Purple; City of Edinburgh; On-site; GBP 30,000 - 35,000; Full time

Job description

Technical Support Engineer

Location: Edinburgh (onsite)

Bright Purple is working with a truly exciting and ambitious scale-up based in Edinburgh, with bold plans to scale their offering which you’ll play a big part in. They are building huge momentum and need talented people to help them expand. This company needs someone with a positive can-do attitude to mirror their own ways. They are looking for an experienced Technical Support Engineer who can deal with a range of issues as they grow.

What’s in it for you:

1. Salary of £30,000 - £35,000 depending on experience
2. 33 days of annual leave
3. Additional performance-based incentives
4. Modern offices and top of the range equipment

What You’ll Do:

As a Technical Support Engineer, you’ll be at the heart of the company. You will collaborate with internal teams, third-party IT providers, and partners to ensure seamless onboarding, resolve technical challenges, and optimise overall customer experiences. Your expertise will play a key role in managing and improving processes.

• Customer Support & Product Adoption – Provide second-line technical support, assist with onboarding, and ensure timely issue resolution.
• Customer Success & Engagement – Identify customer needs, track satisfaction trends, and contribute to self-service improvements.
• Proactive Customer Assistance – Build strong relationships, monitor account health, and advocate for customer needs.
• Process Improvement & Onboarding – Enhance support workflows, contribute to automation, and assist with new customer onboarding.

What You’ll Bring to the Role:

• Experience – 1–2 years in technical support/customer success, ideally in a SaaS environment.
• Technical Skills – Proficiency in CRM and ticketing systems (e.g. HubSpot, Zendesk) and basic WIFI/networking knowledge.
• Customer-Centric Skills – Strong communication and problem-solving abilities to support both technical and non-technical users.
• Compliance & Security Awareness – Understanding of GDPR and data security best practices.

If you are a driven and ambitious Technical Support guru looking for a new challenge, this could be the perfect role for you. Apply today with your CV and we will be in touch. Please note this role is fully onsite in Edinburgh, so we can only consider local candidates who can commit to being onsite. Salary is budgeted at £30,000 - £35,000 depending on experience.

Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.