Technical Support Engineer

ZipRecruiter; Carlisle; On-site; GBP 30,000 - 40,000; Full time

Job description

Job Description

Irium is a Spanish company based in Madrid with offices in Mexico and Colombia. We are a consulting firm dedicated to Information Technologies. Our clients in Mexico include IECISA, INDRA, CAPGEMINI, IBM, VITRO, among others.

Job Details

Location: Carlisle Glass Plant, 400 Park Drive, Carlisle, PA 17015, United States

Salary Range: $62,000 annual gross (compensation may vary based on experience, education, and skills)

Qualifications

• Bachelor’s degree in Computer Information Systems or related field
• Support, customer service, or similar role experience
• Knowledge of ticketing systems
• Understanding of IT hardware, Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive), Windows 7/10/11
• Strong customer service skills
• Basic technical troubleshooting skills for hardware, mobile devices, and networking
• Effective communication skills (written and verbal)

Responsibilities

• Assist with setting up or replacing workstations and document tasks or tickets
• Provide Level I technical support to onsite and remote users, focusing on excellent customer service
• Manage tickets through the IT helpdesk system: triage, process, communicate, escalate, and resolve
• Coordinate hardware repairs or replacements with vendors
• Manage user accounts and data in Active Directory
• Set up and configure new Windows desktops/laptops and mobile devices for new hires
• Perform basic hardware troubleshooting for workstations, mobile devices, and peripherals
• Install and support enterprise applications such as Microsoft 365 and Adobe Creative Suite
• Participate in meetings, projects, and tasks assigned by IT management

Additional Details

Job Type: Full-time

Salary: $55,000 - $62,000 per year

Schedule: 8-hour shift

Work Location: In person, Carlisle, PA

Relocation: Reliable commute or planning to relocate to Carlisle, PA

Experience: At least 1 year in customer service