Technical Support Engineer

Chase Taylor; Cambridge; On-site; GBP 30,000 - 45,000; Full time

Job summary

A market-leading garage door installation company is seeking a Technical Support Engineer to provide field quality support and train installers. This role involves troubleshooting, conducting quality audits, and delivering training to enhance engineer performance. Ideal candidates will have experience in garage door technology and a strong customer service passion.

Benefits

Opportunities for career growth

Continuous learning environment

Collaborative expert team

Qualifications

• Strong background in garage door technology and installation.
• Proven experience in coaching and mentoring others.
• Effective problem-solving skills and a customer-first mindset.

Responsibilities

• Support Installers in achieving high-quality installations.
• Coach and train Engineers to enhance their skills.
• Conduct quality audits to ensure standards are met.
• Perform root cause analysis for technical issues.
• Provide actionable feedback to teams for improvement.
• Develop training materials and best practice manuals.

Skills

Knowledge of garage doors, components, and installation

Skilled in troubleshooting & fault diagnosis

Experience in performance coaching and auditing

Excellent communication, especially when working remotely

Self-motivated, solutions-driven, and a team player

Passion for customer service and exceeding expectations

Job description

Are you passionate about quality, coaching, and technical excellence?

Ready to join a market-leading garage door installation company that’s raising the bar for service and support across the industry?

We’re recruiting a Technical Support Engineer to become the driving force behind field quality, technical support, and installer development. If you love solving complex problems, helping others succeed, and raising standards – this role is made for you.

What You’ll Be Doing

• Support Installers
• Coach & Train Engineers in the Field
• Conduct Quality Audits and ensure installations meet high standards
• Root Cause Analysis (RCA) – identify issues, implement real fixes
• Provide Actionable Feedback to the Business and Field Teams
• Deliver Training & Mentorship for new Engineers
• Sign Off Engineers’ Competence post-training
• Support Large or Complex Installations as the technical lead
• Help Develop Training Materials, Online Courses, and Best Practice Manuals
• Audit Customer Aftercare Services and provide coaching where needed

What You Need To Bring:

• Knowledge of garage doors, components, and installation
• Skilled in troubleshooting & fault diagnosis
• Experience in performance coaching and auditing
• Excellent communication, especially when working remotely
• Self-motivated, solutions-driven, and a team player
• Passion for customer service and exceeding expectations

Why Join ?

• Be part of a fast-growing, respected brand
• Make a real impact on product quality and customer satisfaction
• Collaborate with a passionate, expert team
• Opportunities for career growth and continuous learning