Technical Support Engineer

Shepherd Stubbs; Bedford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in packaging machinery is expanding its team and seeking a Technical Support Engineer for its Service department. In this pivotal role, you will enhance customer support efficiency, manage service operations, and assist in identifying sales opportunities. Join a forward-thinking organization that values technical expertise and customer satisfaction.

Qualifications

• Experience in technical customer support within an engineering or technical environment.
• Comfortable using CRM systems.

Responsibilities

• Deal with customer enquiries, triaging and prioritising requests.
• Manage engineers' diaries and support service jobs.
• Follow up on service reports to identify additional sales opportunities.

Skills

Technical customer support

Organisational skills

CRM usage

Asking the right questions

Job description

Technical Support Engineer - Capital Equipment

We are a pioneering leader in the provision of packaging machinery to the FMCG and personal care markets. With year on year growth, we are continuing to expand our team.

We now have a newly created role in our Service department for an experienced Technical Support Engineer who will add capacity, drive efficiency and optimise how we deliver service across the business

As a Technical Support Engineer, you will be dealing with customer enquiries triaging and prioritising every request gathering key information to ensure the best response. You will manage and optimise the engineers diaries, provide support and visit packs and monitor the progress of service jobs whilst also following up on service reports to identify additional sales opportuinities.

We can offer an attractive salary and package and welcome applications from Technical Service Leads with the following attributes:

• Previous experience of technical customer support in an engineering or technical environment
• Confident in asking the right questions and working with technical detail
• Comfortable using a CRM
• Strong organisational skills