Technical Support Engineer

ZipRecruiter; Atherstone; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading clean energy company is seeking a Technical Support Engineer in the UK to provide technical guidance and support to clients. The ideal candidate should have a degree in Electrical Engineering, fluency in Mandarin and English, and excellent client-facing skills. This role offers opportunities for training and international collaboration in a dynamic work environment.

Benefits

Competitive salary and benefits

Opportunities for technical training

Supportive work environment

Qualifications

• Degree in Electrical Engineering or related fields.
• Fluency in Mandarin and English for communication.
• Strong client-facing skills and technical problem-solving ability.

Responsibilities

• Provide technical support for clients across the UK.
• Deliver training to teams and partners.
• Collaborate on customer visits and troubleshooting.

Skills

Fluent in Mandarin

Fluent in English

Client-facing skills

Technical troubleshooting

Education

Bachelor’s degree in relevant fields

Job description

Job Description

About Us

Established in 2012, SolaX Power is committed to helping customers transition to clean energy and reduce dependence on fossil fuels. As a global leader in solar inverter and battery storage solutions, we have a strong presence across Europe, Asia, Africa, and Oceania.

With over 2,800 employees worldwide, SolaX is continuously expanding and seeking talented individuals to join our team. We believe that at SolaX, an international organisation, your career can grow to new heights.

We are currently looking for a Technical Support Engineer based in the United Kingdom to support our installer clients, partners, and internal teams across the UK market.

Job Responsibilities

1. Provide pre-sales, in-process, and after-sales technical support for installer clients in the UK market.
2. Deliver technical guidance and training to internal teams and external partners.
3. Collaborate with cross-functional team members on customer visits, technical troubleshooting, and market research.
4. Create and maintain detailed service documentation, including service reports, maintenance records, and customer communication logs.
5. Perform other tasks and assignments as required by management.

Job Requirements

1. Bachelor’s degree or above in Electrical Engineering, Electronics, Power Systems, Automation, Renewable Energy, or related fields.
2. Fluent in Mandarin and English (both written and spoken) for effective internal and external communication.
3. Strong client-facing skills with the ability to handle and resolve on-site technical issues independently.
4. Willingness to travel frequently for business purposes, sometimes on short notice.
5. Prior experience in PV (photovoltaic), inverters, or energy storage systems is .
6. Possession of a valid driver’s licence is an advantage.
7. Outstanding fresh graduates with a strong technical foundation and enthusiasm for the renewable energy sector may be considered.

What We Offer

• Competitive salary and benefits aligned with UK market standards.
• Opportunities for technical training and international collaboration.
• A supportive, inclusive, and dynamic work environment.
• The chance to contribute to the renewable energy transition in the UK and Europe.

How to Apply

If you’re passionate about clean energy and eager to be part of a fast-growing global company, we’d love to hear from you. Please send your CV and cover letter to [e-mail]