Technical Support Engineer

Power Electrics; Allbrook; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Company pension scheme

Private medical scheme

Life assurance

23 days holiday (+1 per year)

Job summary

Power Electrics is seeking a skilled Field Service Engineer to join the Technical Support Team across our UK depot network. You will diagnose faults, commission and upgrade rental equipment, including Stage V generators, and attend customer sites for technical support and site surveys.

You will work with engineers and customers, provide training, and contribute to major projects while based at depots when not on site. A driving licence is essential and an Electrical bias is preferred.

Qualifications

• Good fault-finding abilities and strong communication skills.
• Full driving licence is essential.
• DBS checks may be required prior to appointment.
• ECS card preferred but training can be provided.

Responsibilities

• Provide technical support to Power Electrics depots and customers.
• Diagnose and resolve generator and electrical faults.
• Carry out commissioning, repairs, upgrades and modifications to rental equipment, including Stage V generators.
• Attend customer sites to provide technical support, commissioning and site surveys.
• Support technical training and mentoring to engineers and customers.
• Support major projects, product introductions and technical investigations.
• Work from Power Electrics depots when not attending customer sites.

Skills

Fault finding

Communication

Customer awareness

Teamwork

Education

City & Guilds / C&G or equivalent in Mechanical/Electrical Engineering

Apprenticeship in Mechanical/Electrical Engineering (Electrical bias preferred)

Job description

Working as part of Power Electrics' Technical Support Team, you will provide engineering support across our UK depot network and customer sites. Supporting multiple depots, you will act as a point of technical escalation, assisting engineers with fault diagnostics, commissioning, repairs, engineering upgrades and specialist customer requirements. Working alongside the wider Technical Support Team, you will support major projects, technical training, engineering upgrades and continued development of our modern rental fleet, including stage V equipment.,

• Provide technical support to Power Electrics depots and customers
• Diagnose and resolve generator and electrical faults.
• Carryout commissioning, repairs, upgrades and modifications to rental equipment, including Stage V generators.
• Attend customer sites to provide technical support, commissioning and site surveys.
• Support technical training and mentoring to engineers and customers.
• Support major projects, product introductions and technical investigations.
• Work from Power Electrics depots when not attending customer sites.
• Comply with Company Health & Safety
  Possess a relevant qualification in Mechanical/Electrical Engineering/Diesel Fitting/Plant i.e. City & Guilds, BTEC or equivalent.
• OR to have served/completed an approved apprenticeship in Mechanical/Electrical Engineering. An Electrical Bias is preferred
• OR proven experience servicing and repairing generator sets predominantly FG Wilson, Cummins etc - ESSENTIAL
• Possess good fault-finding abilities and strong communication skills
• Previous experience of working in a Field Service/Technical environment advantageous
• Understanding of LV distribution, changeover systems etc.
• Full Driving Licence ESSENTIAL
• Good customer awareness with the ability to respond to customers' requirements effectively & efficiently
• Ability to work on own initiative and as part of a team
• Holder of ECS Card preferred but not essential as training can be given
  EOT Bonus Scheme - benefit from the company's success by receiving a share of its profits.
• Training, upskilling, and career progression
• Holiday Buy & Sell Scheme
• Company pension scheme
• Private medical scheme - Power Electrics policy is that nobody should pay more than £100 excess
• Life assurance scheme with access to healthcare support and counselling services
• 23 days holiday (plus bank holidays) - increasing with length of service up to 28 days
• Cycle to Work Scheme - tax-efficient bike purchase program
• Employee Referral Scheme - earn rewards for referring qualified candidates
• Company vehicle provided
• Company phone provided, Monday to Friday 12am to 4am Double Time Monday to Friday 8am to 5pm Standard Time Monday to Friday 5pm to Midnight Time and Half Saturdays 12am to 4am Double Time Saturdays 4am to Midnight Time and Half Sundays & Bank Holidays All hours Double Time

Our philosophy At Power Electrics, we welcome a variety of cultures, experiences, and backgrounds. We ensure that all management decisions made regarding employment are done with fairness and without regard to race, colour, religion, sex, age, disability, or sexual orientation. We are solely committed to adhering to the principles of equal and inclusive employment. Due to the nature of our work, DBS checks are required, and any offer is dependent on satisfactory references being obtained. All applicants must be eligible to work in the U.K.