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Technical Support (Electric Vehicles)

Alexander James Recruiting

Oldbury

On-site

GBP 30,000 - 36,000

Full time

24 days ago

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An established industry player is seeking a Technical Support professional with a solid mechanical background. This role involves providing exceptional customer service, supporting service projects, and mentoring a dedicated team. The company, with over 20 years in the field, specializes in electric vehicles and lifting equipment, offering a competitive salary and bonus opportunities. Join a dynamic environment where your expertise can make a significant impact on customer satisfaction and operational efficiency. If you're ready to take the next step in your career, this opportunity is perfect for you.

Competitive Salary

Monthly Company Bonus

25 Days Holiday + Statutory + Birthday

Strong mechanical background preferred, ideally in electric or commercial vehicles.
Experience in leading and mentoring a technical support team.

Support customers with queries and service-related issues.
Monitor service projects and ensure effective communication with teams.
Lead and mentor the service team while assisting with administrative tasks.

Mechanical Background

Pneumatics Experience

Customer Service

Team Leadership

Alexander James Recruiting is currently working with a well-established supplier of various types of electric vehicles and lifting equipment who are looking for a new Technical Support to work in their depot in the North West. With a competitive package and bonus opportunity, this is a great opportunity for an individual with a strong mechanical background looking to move into a new role.

Responsibilities

Supporting customers with general queries and service related issues
Monitoring service projects from start to finish whilst providing excellent customer service
Liaising with the workshop and field service teams to ensure service is carried out effectively and efficiently
Leading and mentoring service team
Assisting the after-sales team where required
Carrying out all related administrative tasks

Requirements

The company has a preference for an individual from a similar background either in electric vehicles, commercial vehicles, or material handling due to the requirements of the role. Given that they also supply cleaning equipment, an individual from this sector would also be a possibility as would individuals from other sectors with strong pneumatics experience. You will be able to lead a team and mentor them when needed. In terms of location, you will need to be based within commutable distance of northern Manchester.

Benefits

Competitive salary (up to £36k depending on experience)
Monthly Company Bonus
25 days holiday + statutory + birthday

The Company

Over 20 years old, the company is a well-established provider of various electric vehicles, materials handling, and other specialist equipment. They provide various products to include road vehicles, multi-passenger & pedestrian-controlled vehicles as well as other various handling products. With the quantity of work increasing, they are looking to onboard a new employee with a mechanical background to work in the technical support department.

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