Technical Support (Electric Vehicles)

Alexander James Recruiting; England; On-site; GBP 30,000 - 36,000; Full time

Job summary

An established industry player is seeking a Technical Support professional with a strong mechanical background to join their team. This role involves supporting customers, monitoring service projects, and leading a dedicated service team. With a competitive salary and bonus opportunities, this position offers a chance to work with a diverse range of electric vehicles and lifting equipment. If you are passionate about providing exceptional service and have experience in mechanical fields, this role could be the perfect next step in your career.

Benefits

Competitive Salary

Monthly Company Bonus

25 Days Holiday + Statutory + Birthday

Qualifications

• Experience in electric vehicles, commercial vehicles, or material handling preferred.
• Ability to lead and mentor a service team effectively.

Responsibilities

• Support customers with queries and service-related issues.
• Monitor service projects while ensuring excellent customer service.
• Liaise with teams to ensure effective service delivery.

Skills

Mechanical Background

Pneumatics Experience

Customer Service Skills

Team Leadership

Job description

Alexander James Recruiting is currently working with a well-established supplier of various types of electric vehicles and lifting equipment who are looking for a new Technical Support to work in their depot in the North West. With a competitive package and bonus opportunity, this is a great opportunity for an individual with a strong mechanical background looking to move into a new role.

Responsibilities

• Supporting customers with general queries and service related issues
• Monitoring service projects from start to finish whilst providing excellent customer service
• Liaising with the workshop and field service teams to ensure service is carried out effectively and efficiently
• Leading and mentoring the service team
• Assisting the after-sales team where required
• Carrying out all related administrative tasks

Requirements

The company has a preference for an individual from a similar background either in electric vehicles, commercial vehicles, or material handling due to the requirements of the role. Given that they also supply cleaning equipment, an individual from this sector would also be a possibility as would individuals from other sectors with strong pneumatics experience. You will be able to lead a team and mentor them when needed. In terms of location, you will need to be based within commutable distance of northern Manchester.

Benefits

• Competitive salary (up to 36k depending on experience)
• Monthly Company Bonus
• 25 days holiday + statutory + birthday

The Company

Over 20 years old, the company is a well-established provider of various electric vehicles, materials handling, and other specialist equipment. They provide various products to include road vehicles, multi-passenger & pedestrian controlled vehicles, as well as other various handling products. With the quantity of work increasing, they are looking to onboard a new employee with a mechanical background to work in the technical support department.