Technical Support Consultant - 12mth FTC - M&G plc.

Jobs via eFinancialCareers; Bath; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Technical Support Consultant for a 12-month fixed-term contract. This role is pivotal in ensuring the smooth operation of Wealth Platforms by resolving complex issues and delivering exceptional customer service. You will engage with both internal and external stakeholders, manage project outputs, and ensure compliance with regulatory standards. The ideal candidate will have a strong background in financial services, excellent communication skills, and a passion for problem-solving. With a commitment to flexibility and inclusivity, this company offers a supportive environment where your contributions can make a real impact.

Qualifications

• Significant experience in a customer-facing role in Financial Services.
• Understanding of complaint handling process and regulations.

Responsibilities

• Support design of projects, requirements, and SLAs.
• Monitor project outputs and communicate progress to stakeholders.

Skills

Project management

Communication skills

Customer service

Problem-solving

Technical skills

Organizational skills

Attention to detail

Confidentiality

Teamwork

Adaptability

Education

Experience in Financial Services

Knowledge of Platform products

Job description

Technical Support Consultant - 12mth FTC

At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.

The Role: Technical Support Consultant

You are an expert within Operations to deal with complex issues and deliver resolution through experience gained working within the Wealth Platforms. As a Specialist, you will actively monitor project outputs and assess the impact which needs your participation with planning, documenting, testing, and execution of changes. Keeping both internal and external stakeholders informed with managed information on the progress of projects.

Accountability

• Project management: Supporting design of Project, requirements, and SLAs
• Communication: Excellent verbal and written communication skills, including the ability to empathise with customers
• Customer service: Experience in a customer service role, ideally in financial services or insurance
• Problem-solving: The ability to work under pressure, remain calm, and resolve complaints
• Technical skills: Understanding of Complaints process and supporting rectification work
• Organisation: Good organizational skills and the ability to plan and set realistic goals
• Attention to detail: The ability to maintain high levels of quality and pay close attention to detail
• Confidentiality: The ability to work with confidential data and ensure the confidentiality of all information
• Teamwork: The ability to work well with others and liaise with people at all levels
• Adaptability: Being able to work in a fast-paced and dynamic environment

Experience we're looking for:

• Significant established working experience in a customer facing environment within the Financial Services industry.
• Knowledge of Platform products and investments.
• Excellent verbal and written communication skills.
• Proven ability to work unsupervised within a regulatory driven environment.
• Ability to influence others
• Proven ability to work unsupervised while meeting tight timescales.
• Understanding of the complaint handling process and regulations
• Working knowledge of UK Risk and regulatory background.
• The ability to work accurately and to deadlines.
• Capability of managing multiple priorities at the same time and take personal responsibility for achieving them

Job Level: Manager/Expert

Recruiter: Sarah Mathers

Closing Date: 20 January 2024

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: [e-mail]