Technical Support Co-Ordinator

Nationwide Platforms Ltd.; Cosby; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Westfield healthcare

Life assurance 2x salary

Auto enrolment pension

Lifestyle portal retail discounts

Job summary

Nationwide Platforms Ltd. is seeking an Engineering Customer Support professional to join our Cosby depot. You will act as a first line of technical support, offering guidance to customers and colleagues on our powered access equipment and related systems.

The role emphasizes clear communication and practical problem solving in a busy depot environment. Based in Leicestershire at the Cosby depot, you will work Monday to Friday 8am-5.30pm, joining a small technical team that prioritises accuracy,

Qualifications

• Demonstrable mechanical engineering knowledge or background in a related technical field.
• Strong problem-solving skills with ability to work under pressure.
• Credible communicator, both verbally and in writing, with customer service focus.
• Competent IT skills including MS Excel and Outlook and learning internal systems.

Responsibilities

• Answer inbound calls from customers and colleagues to resolve machine-related queries.
• Provide technical guidance and first-response support to users of Nationwide Platforms equipment.
• Work with internal teams to ensure issues are resolved efficiently and accurately.

Skills

Mechanical engineering knowledge

Problem solving

Empathetic communication

IT literacy (MS Excel & Outlook)

Tools

MS Excel

Outlook

Job description

Engineering Customer Support

Leicestershire based

Check these questions out! If you say yes to one or more of them, then this could be the role for you!

Are you a Powered Access Engineer and want to use your technical and engineering knowledge in a warmer environment?

Are you someone who works in the automotive, fleet, construction plant or other engineering related industry within a technical helpline, customer service, administrative role and you fancy a change?

Do you know a bit about engineering and think that you might be able to provide advice and guidance to customers and colleagues?

Based from our Cosby depot, we are looking for Technical Support Coordinator to join us.

In this role you will be part of a small Technical team who take calls from our internal and external customers acting as a first response to any queries regarding our machines. As a Technical Support Coordinator, you’ll love to help and resolve problems as you’ll deal with a variety of people on the phone during the day covering a variety of issues. They might need some guidance and support using one of our machines or there might be a technical issue with the machine - whatever the query, you will be responsible for providing helpful advice and guidance in a positive manner ensuring that the problem is resolved efficiently.

This role is based at our Cosby depot and the hours are Monday – Friday 8am - 5.30pm.

In reward we can offer a competitive salary, 25 days holiday + bank holidays, Westfield healthcare, Life assurance at x2 contractual salary, auto enrolment pension and access to retail discounts through our Lifestyle portal.

About you

• Based commutable to our office, with possible occasional visits to depot network and service providers.
• Demonstrable mechanical engineering knowledge (motor/fleet/automotive industry, powered access, construction).
• Demonstrable problem solving skills and an ability to find solutions under pressure.
• Credible communicator, oral and written, with an empathetic approach to customer service.
• Competent IT skills – MS Excel and Outlook with the ability to learn and operate internal systems.

Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need.

At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON™, a range of pioneering Material Handling Attachments (MHAs), and the SkySentry™ control and monitoring system.

At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment.