Powered Access Customer Support Engineer

Allscreens Nationwide Ltd; Leicester; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday + bank holidays

Westfield healthcare

Life assurance at 2x salary

Auto enrolment pension

Retail discounts

Job summary

Nationwide Platforms, part of the Loxam Group, is seeking a Powered Access Customer Support Engineer at the Cosby depot. You will join a technical team handling inbound calls from customers, providing guidance and problem solving for equipment queries.

The role is based in Leicestershire, Monday–Friday 8:00am–5:30pm, with benefits including 25 days holiday, healthcare, life assurance, pension enrolment and retail discounts.

Qualifications

• Demonstrable mechanical engineering knowledge (motor/fleet/automotive industry, powered access, construction).
• Demonstrable problem solving skills and an ability to find solutions under pressure.
• Credible communicator, oral and written, with an empathetic approach to customer service.
• Competent IT skills – MS Excel and Outlook with the ability to learn and operate internal systems.

Responsibilities

• Take calls from internal and external customers as a first response to queries about our machines.
• Provide helpful advice and guidance to resolve issues efficiently.
• Help customers and colleagues with engineering knowledge and practical solutions.
• Maintain professional communication and document interactions clearly.

Skills

Mechanical engineering knowledge

Problem solving

Credible communicator

IT skills

Tools

MS Excel

Outlook

Job description

Powered Access Customer Support Engineer

Check these questions out! If you say yes to one or more of them, then this could be the role for you!

Are you a Powered Access Engineer and want to use your technical and engineering knowledge in a warmer environment?

Are you someone who works in the automotive, fleet, construction plant or other engineering related industry within a technical helpline, customer service, administrative role and you fancy a change?

Do you know a bit about engineering and think that you might be able to provide advice and guidance to customers and colleagues?

Based from Cosby depot, we are looking for Technical Support Coordinator to join us. In this role you will be part of a small Technical team who take calls from our internal and external customers acting as a first response to any queries regarding our machines. As a Technical Support Coordinator, you’ll love to help and resolve problems as you’ll deal with a variety of people on the phone during the day covering a variety of issues. They might need some guidance and support using one of our machines or there might be a technical issue with the machine - whatever the query, you will be responsible for providing helpful advice and guidance in a positive manner ensuring that the problem is resolved efficiently.

This role is based at our Cosby, Leicestershire depot and the hours are Monday – Friday 8am - 5.30pm.

In reward we can offer a competitive salary, 25 days holiday + bank holidays, Westfield healthcare, Life assurance at x2 contractual salary, auto enrolment pension and access to retail discounts through our Lifestyle portal.

About you: -

• Based commutable to our office, with possible occasional visits to depot network and service providers.
• Demonstrable mechanical engineering knowledge (motor/fleet/automotive industry, powered access, construction).
• Demonstrable problem solving skills and an ability to find solutions under pressure.
• Credible communicator, oral and written, with an empathetic approach to customer service.
• Competent IT skills – MS Excel and Outlook with the ability to learn and operate internal systems.

Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need.

At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON™, a range of pioneering Material Handling Attachments (MHAs), and the SkySentry™ control and monitoring system.

At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment