Technical Support Associate WCC621470

Shared Services Partnership; London; On-site; GBP 33,000 - 43,000; Full time

Job summary

A leading organization in Westminster is seeking a Technical Support Associate to empower over 3,500 users by providing reliable, hands-on IT support. This role offers a unique opportunity for personal and professional development in the technology sector while contributing to the success of a vital public service.

Benefits

Flexible working patterns

Inclusive workplace

Support for Care Leavers

Qualifications

• Strong interest in developing a career within IT.
• Confident in providing first-line support.
• Basic knowledge of Microsoft 365 and operating systems.

Responsibilities

• Assist in deploying, updating, and managing applications.
• Provide first-line technical support to users.
• Contribute to second-line troubleshooting and issue resolution.

Skills

Technical Support

User Assistance

Troubleshooting

Installation

Configuration

Basic Networking

Education

Qualification in Technology Field

Job description

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Technical Support Associate WCC621470, London

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Client:

Shared Services Partnership

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

1e2ee934993f

Job Views:

5

Posted:

02.07.2025

Expiry Date:

16.08.2025

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Job Description:

Salary range: £33,291 - £42,861 per annum. Salary negotiable depending upon experience
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP
Hours per week: 36
Contract type: Permanent
Closing date: 6 July 2025

About Us:

THE EXTRAORDINARY STORY OF 809 CONNECTED BUSINESSES

Digital and Innovation in Westminster City Council is a world of extraordinary stories, where creative and enterprising people put local residents and businesses first.

Today, Westminster is the most connected borough in London. But, when David joined us in the mid-2010s, small businesses were still struggling to get connected to fibre. Without gigabit-capable broadband, some companies even resorted to biking memory sticks around the city, simply to share files with clients.

Although still in a junior role, David took the initiative and successfully made the business case for £2.8 million of European funding to support connectivity for small businesses across Westminster. Feedback from businesses has been overwhelmingly positive as the project has enhanced their communications with clients. The new connectivity allows them to make video calls and work remotely. As the pandemic hit and many more people needed to work from home, it became clear just how vital this investment had been.

Fast-forward a few years. Westminster is leading the way for connectivity, as a result of the project businesses are thriving, and David is heading up a service of his own responsible for delivery of the Smart City strategy.

The Role:

As a Technical Support Associate, you can make your own powerful contribution to Westminster’s success.This is a hands-on opportunity to develop your technical expertise while delivering high-quality support that directly empowers over 3,500 users across the organisation. Working as part of a collaborative and supportive team, you’ll play a key role in ensuring staff and stakeholders receive a consistent, reliable, and effective digital experience.

Day to day, you’ll assist in deploying, updating, and managing applications using Intune and SCCM, while also supporting maintenance of core IT infrastructure, including Active Directory, Group Policy, and Intune environments. You’ll provide first-line support and contribute to second-line troubleshooting, resolving a wide range of technical issues and escalating more complex cases where needed.

You’ll also support device provisioning through Intune and Autopilot, and gain valuable experience across platforms, including Windows 10/11, Microsoft 365 applications, and Mac OS. Your role will involve hands-on work with Microsoft Surface laptops, Mac devices, and basic hardware repairs such as component swaps and peripheral replacements.

Alongside technical support, you’ll help improve digital confidence among users by assisting with tutorials and providing clear, accessible guidance on IT systems. You’ll contribute to service delivery by learning and supporting customer-specific products and systems and play an active role in maintaining accurate and timely support logs.

This is a chance to join a team where learning and collaboration are part of the culture. You’ll be supported to grow your skills, build strong working relationships with a wide range of users and colleagues, and play a vital role in enabling services that make a real difference in people’s lives.

Please refer to the Job Description for more information.

About You:

You’ll be studying towards a qualification in the technology field and will bring a strong interest in developing a career within the IT sector. With early experience supporting users either via phone, email, or in person, you’ll be confident in providing basic first-line support and eager to expand your knowledge.

Your working knowledge of installing and configuring operating systems will be matched by a foundational understanding of Microsoft 365, including the ability to assist users with login issues or syncing problems. A basic awareness of networking concepts, such as IP addressing, DNS, DHCP, and VPNs is also desirable.

You’ll have a proactive approach to learning and be comfortable assisting end users with basic IT training or system guidance. You’ll also demonstrate adaptability to new tools and systems and show a clear interest in pursuing further technical qualifications such as ITIL, CompTIA A+, or Microsoft certifications.

This is a role for someone who is motivated, quick to learn, and ready to take the next step in their technical career by contributing to a team that supports one of the UK’s most important public sector organisations.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visithttps://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.