Technical Support Assistant

Sofina Foods Europe; Willerby; On-site; GBP 15,000 - 21,000; Full time

Job summary

Sofina Foods Hull site is seeking a proactive Technical Support Assistant to assist the Technical team with food safety, quality compliance and customer requirements. The role involves maintaining technical systems, managing documentation and providing accurate reporting across multiple activities.

Working closely with the Technical Services Manager and Quality Manager, you’ll help ensure audit readiness and continuous improvement in a fast-paced manufacturing environment.

Qualifications

• Experience in a Technical or Quality role in a food manufacturing environment.
• Working knowledge of HACCP, BRC standards and retailer codes of practice.
• Strong Microsoft Office and Excel skills.
• Excellent communication, organisational and analytical abilities.

Responsibilities

• Support Technical team to maintain compliance, food safety and quality standards.
• Manage customer complaints data, analysis and responses.
• Coordinate customer and internal non-conformance reporting and close-out activities.
• Maintain and update technical databases including ALS and intake systems.
• Review technical data, identify trends and provide reports to support business decisions.
• Approve intake packaging and verify factory labels.
• Support supplier approval activities and maintain supplier documentation.
• Assist with traceability exercises, document control and audit preparation.
• Support customer, third-party and BRC audits while helping maintain audit readiness.

Tools

ALS system

Intake systems

Job description

Support Food Safety Excellence and Drive Quality Compliance Across the Site

Role Overview

We are looking for a proactive and organised Technical Support Assistant to join our Technical team at Sofina (Karro) Hull. This role plays a key part in supporting food safety, quality, compliance and customer requirements by maintaining technical systems, managing documentation and providing accurate reporting across a range of technical activities.

Working closely with the Technical Services Manager, Quality Manager and Hygiene Manager, you'll help ensure the site remains audit-ready, customer-focused and fully compliant with food safety and quality standards. This is an excellent opportunity for someone with experience in a Technical or Quality role who enjoys working with data, systems and continuous improvement while supporting a fast-paced manufacturing operation.

Payrate: £13.21 per hour
Shift:Mon-Fri (8 hours per day)

Key Duties

• You'll provide essential support to the Technical team while helping maintain compliance, food safety and quality standards.
• Manage customer complaints data, analysis and responses
• Coordinate customer and internal non-conformance reporting and close-out activities
• Maintain and update technical databases, including ALS and intake systems
• Review technical data, identify trends and provide reports to support business decisions
• Approve intake packaging and verify factory labels
• Support supplier approval activities and maintain supplier documentation
• Assist with traceability exercises, document control and audit preparation
• Support customer, third-party and BRC audits while helping maintain audit readiness

Ideal Candidate

• We're looking for a detail-oriented and self-motivated individual with a passion for quality and compliance.
• Previous experience within a Technical or Quality Assurance role in a food manufacturing environment
• Working knowledge of HACCP, BRC standards and retailer codes of practice
• Strong Microsoft Office and Excel skills
• Excellent communication, organisational and analytical abilities
• Able to manage multiple priorities while maintaining accuracy and attention to detail

Why Join Us?

At Sofina Foods, you'll become part of a business that places food safety, quality and continuous improvement at the centre of everything we do. You'll work alongside experienced technical professionals and play a key role in maintaining the standards that our customers expect while supporting the success of a leading food manufacturing operation.

We invest in our people and provide opportunities to develop your technical knowledge, audit experience and quality management skills. This is an excellent opportunity to build a long-term career within a supportive environment where your contribution directly impacts product quality, compliance and customer satisfaction.

About Sofina

Sofina Foods is more than just a food company. It’s a place where you can grow your career, learn new skills, and make a positive impact.

With a wide range of meat and seafood products that delight consumers worldwide, Sofina Foods is always looking for talented and passionate people to join its team of over 13,000 employees across 40 sites in Canada and Europe.

At Sofina Foods, you will be part of a culture that values innovation, quality, sustainability, and customer satisfaction. You will work with diverse and delicious products that are sourced responsibly and sustainably from over 50 different protein sources from 5 continents.

Our vision is to be the most successful food company in the world. If you are looking for a rewarding and exciting career in the food sector, Sofina Foods is the place for you.

Equal Opportunities

Sofina Foods is proud to be an equal opportunities employer. We’re committed to building a diverse and inclusive workplace where everyone feels valued and respected.We welcome applications from people of all backgrounds and experiences – regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation