Technical Support Assistant

Rise Technical; Salisbury; On-site; GBP 23,000 - 25,000; Full time

Job summary

A leading company seeks a Technical Support Assistant in Salisbury, offering excellent training and opportunities for professional growth. This varied role will involve providing technical support globally while maintaining records and troubleshooting issues. Ideal candidates will have a strong academic background and customer service skills.

Benefits

Full training provided

Progression opportunities

Early finish on Fridays

Holiday allowance

Qualifications

• Experience in a similar role preferred.
• Good knowledge of network troubleshooting.
• Excellent attention to detail.

Responsibilities

• Provide 1st line technical support globally via phone and email.
• Maintain accurate record keeping.
• Troubleshoot network and customer issues.

Skills

Customer service

Technical troubleshooting

Attention to detail

Education

Strong academic background

Job description

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Technical Support Assistant
Salisbury - Office Based
£23,000 - £25,000 + Training + Progression + Holiday

This is an excellent opportunity for a Quality and Technical Support Assistant or Graduate to join a company that offers full training within the role and an exciting chance to learn industry knowledge with a business that has been established over 50 years.

This company is an industry leader that offers a variety of electronic tools for precise measurement and data recording. They even create custom electronics for unique needs and are known for user-friendly tools, making them a go to business for environmental monitoring. This wide range of electronic products are then supplied to many sectors, giving them a global reach.

In this varied role you will be responsible for providing 1st line technical and product support to customers globally. Which will include troubleshooting both network and customer related issues, maintaining accurate record keeping, and dispatching product parts when necessary.

The ideal candidate will have some experience in a similar role or a strong academic background and have excellent customer service skills. You will have good knowledge of technical and network troubleshooting, dealing with various stakeholders and good attention to detail and accuracy in record-keeping.

This is a fantastic opportunity for an aspiring Technical Support Assistant to join a market leading company in a varied and exciting role.

The Role:
* Provide support for products globally via phone and email.
* Maintain accurate record keeping.
* Troubleshooting Network and Customer issues.
* Based on-site in Salisbury with an early finish on a Friday.

The Person:
* Demonstrated knowledge of Technical Product Support.
* Experience in troubleshooting network issues.
* Deliver excellent Customer service.
* Must have a high attention to detail when record-keeping.