Technical Support Analyst - Asset Management

Randstad Technologies Recruitment; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking a skilled Technical Support Analyst for a 3-month contract in Norwich, UK. The ideal candidate will manage IT asset lifecycle, provide technical support, and develop IT policies. Strong communication skills and relevant qualifications are essential for success in this role.

Qualifications

• Demonstrated experience in technical support and IT asset management.
• Strong communication skills to engage with stakeholders.
• Ability to perform physical tasks, like moving equipment.

Responsibilities

• Manage the entire lifecycle of IT hardware, including asset tagging.
• Provide technical support by resolving IT issues.
• Maintain IT hardware and ensure proper use by all staff.
• Contribute to the development of IT policies and provide training.

Skills

Technical support expertise

IT asset management

Strong communication skills

Physical stamina

Education

Degree-level qualification or equivalent in IT

Job description

Overview

Technical Support Analyst - Asset Management (Contract). Are you a skilled Technical Support Analyst with expertise in IT asset management? We're looking for a proactive and detail-oriented professional to join our team on a 3-month contract based in Norwich, UK, with travel to other sites.

Responsibilities

• Asset Lifecycle Management: You'll manage the entire lifecycle of our IT hardware, including asset tagging, and maintaining our Configuration Management Database (CMDB) by updating new and decommissioned equipment.
• Technical Support: You'll provide essential technical support by resolving a range of IT issues, from system errors and network problems to user and program glitches.
• System & Hardware Maintenance: This role involves maintaining IT hardware like desktops, servers, and printers, and ensuring proper and safe use by all staff.
• Policy & Training: You'll contribute to the development of IT policies and provide training to users and junior staff on new equipment and software.

Required Skills & Experience

• Experience: Demonstrated experience in technical support and IT asset management.
• Qualifications: Degree-level qualification or equivalent experience in an IT-related field.
• Communication: Strong communication skills to engage professionally with stakeholders and provide training.
• Physical & Mental Stamina: The ability to perform physical tasks like moving equipment and maintain concentration during long periods of problem-solving.