Technical Support Analyst

JR United Kingdom; Warrington; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading technology firm as a Technical Support Engineer / Systems Analyst and tackle complex challenges in AI-driven retail environments. You'll be instrumental in enhancing system performance and customer satisfaction while working with innovative tech. If you're passionate about technology and customer service, we want you on our team.

Qualifications

• Experience ideally with AI or software systems.
• Confidence in customer dealings and translating complex issues.
• Ability to analyze structured/unstructured data.

Responsibilities

• Handle escalated support queries from customers.
• Troubleshoot complex issues and ensure resolution.
• Create detailed reports on system performance.

Skills

Customer Interaction

Problem Solving

Data Analysis

Education

Experience in a technical support or analyst role

Tools

Video Analysis Tools

Support Ticketing Platforms

Job description

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Technical Support Analyst, Warrington, Cheshire

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EU work permit required:

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Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Are you passionate about solving complex problems and working with cutting-edge AI and computer vision technology? We’re looking for a Technical Support Engineer / Systems Analyst to play a key role in the success of AI-powered systems deployed across global retail environments.

This is a fantastic opportunity to join an innovative and collaborative team at the forefront of transforming retail operations. If you enjoy diving deep into technical challenges, working closely with customers, and driving meaningful change, we want to hear from you.

What You’ll Be Doing:

• Handle escalated support queries from customers
• Troubleshoot complex issues and ensure resolution or appropriate escalation
• Analyse video footage and AI metadata to investigate system anomalies
• Create detailed reports on system performance
• Help shape future system enhancements and boost customer satisfaction

What You’ll Bring:

• Experience in a technical support or analyst role, ideally with AI or software systems
• Confidence in dealing with customers and translating complex issues into simple terms
• Ability to analyse structured/unstructured data, especially video and metadata

Bonus Points for:

• Exposure to AI, computer vision, or ML systems
• Familiarity with Go, Python, or similar languages
• Knowledge of retail tech or self-checkout systems
• Experience using video analysis tools or support ticketing platforms

Ready to be part of something game-changing? Apply now and help shape the future of retail through intelligent, AI-driven technology.