Technical Support Analyst

www.findapprenticeship.service.gov.uk - Jobboard; Norwich; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare service provider in Norwich is seeking a Technical Support Analyst to join their IT team. The ideal candidate will manage IT hardware assets, provide second-line support, and ensure efficient operation of the infrastructure. Applicants should have a diploma in IT, at least 2 years of support experience, and strong knowledge of Windows OS and Active Directory. This role offers a salary of £15.88 per hour and is on-site for a 3-month contract.

Qualifications

• Minimum 2 years’ IT support experience.
• Strong knowledge of MS Windows OS and Active Directory.
• Ability to explain complex technical issues clearly.

Responsibilities

• Maintain and update the CMDB for IT hardware.
• Provide second-line support for end-user devices.
• Configure smartphones and tablets using MDM tools.

Skills

MS Windows OS

Active Directory

LAN/WAN knowledge

Communication skills

Customer service

Education

Diploma in IT or equivalent

Tools

MDM tools

Backup software

Remote access tools

Job description

What's involved with this role:

Job Title: Technical Support Analyst

Reference: QAD 4496/0508

Salary: £15.88 per hour PAYE

Hours: 37.5

Role length: 3 months opening assignment

Job type: On-site

Location: Norwich



Contract Type: Temporary



The role: We are seeking an experienced and highly organised Technical Support Analyst to join the Digital (IT) team at the East of England Ambulance Service NHS Trust. This role focuses on second-line IT support with a strong emphasis on managing the full lifecycle of IT hardware assets across the Trust. From maintaining the Configuration Management Database (CMDB) to coordinating repairs, disposals, and configuration, you will ensure the Trust’s IT infrastructure operates efficiently.



You will be part of a team that delivers excellent customer service, supports technical troubleshooting, and develops asset management processes to improve service and minimise loss. This role involves travel between sites when required.



Key Responsibilities:

Maintain and update the CMDB for all IT hardware, including asset tagging, tracking, and disposal.
Provide second-line support for end-user devices, peripherals, and associated software.
Configure smartphones and tablets using Mobile Device Management (MDM) tools.
Carry out repairs, replacements, and diagnostics on IT hardware.
Create, review, and refine asset management processes to ensure efficiency and security.
Liaise with the IT Orders team to manage stock levels and deployments.
Support hardware audits and ensure accurate asset data.
Monitor Trust infrastructure and escalate incidents when necessary.
Ensure compliance with Trust IT policies, ITIL best practices, and change control processes.



What the client is looking for:

Diploma in IT or equivalent experience.
ECDL or equivalent knowledge.
Minimum 2 years’ IT support experience.
Strong knowledge of MS Windows OS, Windows Server, and Active Directory.
Intermediate knowledge of LAN, WAN, wireless networking, structured cabling, and PC architecture.
Proficiency with MS Office applications, backup software, and remote access tools.
Ability to explain complex technical issues clearly to non-technical users.
Full UK driving licence and ability to travel between sites.



Desirable:

ITIL Foundation Certification.
Microsoft Certification.
Experience with network monitoring, telephony, radio systems, and computer-aided dispatch systems.
TCP/IP networking knowledge.
Previous NHS or healthcare IT experience.



How to Apply:

Submit your CV and cover letter



If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.



1

Job Ref: QAD 4496/0508


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.