Technical Support Analyst

Parkingeye; Chorley; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A leading parking solutions provider based in Chorley is seeking a Technical Support Analyst. This role involves responding to technical inquiries, managing IT systems, and ensuring excellent customer service. You'll work in a hybrid environment with a competitive salary and numerous benefits including private healthcare and gym memberships. Experience in technical support and strong communication skills are essential.

Benefits

Salary up to £27,000 per annum

23 days holiday plus Bank Holidays

Private Healthcare

Life Assurance

Gym Memberships

Employee Assistance Programme

Free onsite parking

Qualifications

• Experience in technical support role is essential.
• Must possess excellent communication and customer service skills.
• Ability to handle urgent and complex queries effectively.

Responsibilities

• Respond promptly to all communications.
• Manage technical installation processes.
• Conduct remote monitoring and maintenance of IT systems.
• Diagnose issues with 3rd party devices.

Skills

Technical support experience

Excellent communication skills

Customer service skills

Confidence in handling queries

Willingness to learn

Knowledge of Windows technologies

PC setup and configuration

Job description

Overview

Parkingeye’s company culture is amazing and our Great Place to Work Certifications proves it! If you would like to join a Great Place to Work continue reading and find out what we have to offer. Parkingeye provide services to a wide spectrum of businesses, including Britain’s top supermarkets, large hotel chains, thousands of retailers, and some of the country’s most prestigious universities. We are now looking for a passionate, dynamic Technical Support Analyst to join our busy operations team.

What’s in it for me?

• Salary of up to £27,000 per annum (Dependent on Experience).
• 37.5 hours per week and will include weekend working as part of a shift pattern
• Currently a hybrid working model with home working and being based in our Chorley office which is covid compliant and has comprehensive Safe Systems of Work in place across the organisation.
• 23 days holiday which increases with service (plus Bank Holidays) and Pension Scheme
• Life Assurance, Private Healthcare and Cashback scheme for medical costs
• Employee Assistance Programme.
• Mental Health First Aiders and Health and Wellbeing Champions
• Gym Memberships and lots of other free benefits.
• Dress down days in the Office and Company funded events.
• Free onsite parking

Key Responsibilities of the Tech Support Analyst

• Respond promptly to all phone calls, e-mails and messages received.
• Adhere to Company Policies, procedures, and quality standards at all times.
• Technically manage new sites through the test lifecycle of the installation process to Go Live.
• Undertake remote monitoring of IT based equipment once installed using ParkingEye’s bespoke monitoring systems.
• Conduct remote monitoring of 3rd party devices using centralised software and ParkingEye’s bespoke monitoring system.
• Identify problems quickly and efficiently as they occur and perform remote maintenance to repair faults and minimise downtime.
• Diagnose and Log issues with 3rd party suppliers to resolve issues relating to pay machines.
• Help with installing remote systems enabling kit onto the network as part of the Go Live process.
• Evaluate data from reports to identify possible issues.
• Update and create Standard Operating Procedures (SOP).
• Coordinate activities with other departments/colleagues to ensure the smooth running of the business and excellent customer service.
• Be adaptable and flexible in respect of work undertaken as the needs of the business dictate.
• Communicate with all customers/contacts in an effective and professional manner. Ensure all communications whether verbal or written is clear, concise, and accurate.
• Project a professional image at all times and act as a good ambassador for the Company.

Skills & Experience

• Experience working within a technical support role
• Excellent communication and customer service skills
• Experience in a customer facing role, dealing with urgent and complex queries by telephone
• Confidence in dealing with queries from customers and in-house colleagues
• Willingness to learn and develop technical skillset
• A good knowledge of Windows technologies and Microsoft Office
• Experience in PC set-up, configuration, and support (desirable)
• Working knowledge of Microsoft\'s Windows operating systems - Windows 7,8.8.1,10. (desirable)

Parkingeye is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.