Technical Support Analyst

Eagle Park & Path Commission; Chester; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A healthcare innovation company is seeking a Front Desk Technical Analyst in Chester. This entry-level role involves providing technical support, logging issues, and managing hardware distribution. Candidates should have excellent customer service skills, a problem-solving attitude, and a desire to learn, with some exposure to technical support being a plus. A driving license is beneficial for hybrid work arrangements.

Benefits

Hands-on experience

Mentorship opportunities

Friendly team environment

Qualifications

• Clear and confident communicator in writing and speaking.
• Logical, methodical mindset for problem-solving.
• Ability to prioritize tasks effectively.

Responsibilities

• Serve as the first point of contact for technical support.
• Log, triage, and resolve first-line technical issues.
• Prepare and ship hardware and consumables to users.

Skills

Customer service

Problem-solving

Attention to detail

Time management

Communication

Tools

Microsoft Office

Job description

Are you ready to launch your career in tech support with a company making a real difference in the healthcare sector?

Were looking for a Front Desk Technical Analyst to join our clients Service & Support team a perfect entry level role for someone with exceptional customer service skills, a curious mind, and a strong interest in technology.

No formal IT experience? No problem if you're motivated, organised, and eager to learn they can teach you the rest.

In this role, youll be the first point of contact for their customers when they need technical supportwhether thats via phone, email or the ticketing system. You'll log, triage, and resolve first-line issues by following the troubleshooting guidelines and escalate the more complex, technical stuff to the Analyst team.

Clear and professional communication is keyyoull be keeping end users and suppliers informed with timely updates to ensure issues are resolved promptly and efficiently. Part of your day will involve preparing and shipping hardware and consumables to users around the world, as well as working closely with logistic partners to make sure orders are fulfilled accurately and on time.

Youll also help maintain up-to-date records of hardware and consumables, support the team with admin tasks and documentation, and play an active role in improving internal processesespecially when you spot recurring issues or hear valuable feedback from users.

Youll build a strong working knowledge of their system in no time, enabling you to confidently provide excellent first line support, to the users who depend on it.

What do you need?

Were looking for someone who communicates clearly and confidentlyboth in writing and when speaking to others. You enjoy solving problems and approach challenges with a logical, methodical mindset. Attention to detail comes naturally to you, and you're someone who takes pride in getting things right.

Youre comfortable juggling multiple tasks and know how to prioritise your time effectively. Youre familiar with Microsoft Office and general IT systems, and while you may not know everything yet, youre eager to learn and grow your technical skills.

You work well with others, bring a positive, proactive attitude, and always put the needs of the customer first. Its a bonus if you also have some experience in technical support, customer service, logistics, or adminwhether through work, volunteering, or study.

A driving licence is also useful as the role is hybrid, 2 days in the office and the location isnt easily accessible with public transport.

Why Join?

Youll be joining an innovative company thats making a real difference in healthcare around the world. From day one, youll be supported by a friendly, knowledgeable team wholl help you gain hands-on experience and grow your confidence. There are clear opportunities to develop your skills, learn from experienced mentors, and take real steps forward in your career.

If this sounds like the perfect fit for you, apply now with your CV via the link below and we will be in touch.

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