Technical Support Analyst

hireful; Banbury; On-site; GBP 30,000 - 35,000; Full time

Job summary

A growing UK software product company in Banbury is seeking an experienced Software Support Analyst. You will manage technical support incidents, collaborate with internal teams, and occasionally visit customer sites. Applicants should have a minimum of three years in technical support, strong customer support skills, and be eager to learn. The role is on-site, 5 days a week. Competitive salary package is offered.

Benefits

Benefits package

Qualifications

• Minimum of three years in technical support.
• Excellent written and verbal communication skills.
• Confident and professional telephone manner.

Responsibilities

• Handle incoming technical support incidents and requests.
• Work with internal teams for escalated issues.
• Occasionally attend customer premises for on-site work.

Skills

Customer support skills

Problem-solving mindset

Communication skills

Eagerness to learn

Tools

Zendesk

Jira

MySQL

Job description

Are you an experienced Software Support Analyst, looking for a new career move, in to a recently invested & growing UK software product company?

Do you possess outstanding customer support skills, with a problem-solving mindset & the ambition to progress in a scaling software company, into 3rd line, product management or even development further down the line?

If so & you have some experience in providing exceptional technical customer support as part of a very good team of like-minded people – we'd like to hear from you!

Role title: Software Support Analyst / Consultant. Technical Support Analyst. 2nd line support.

Location: Banbury, Oxfordshire. Due to the nature of the role, we cannot offer our usual hybrid working – so this will be 5 days a week on site, in the Banbury office. After time, we hope for this to become more flexible! Good commutes from: Oxford, Warwick, Milton Keynes, Leamington Spa, Bicester, etc.

Salary: £30K - £35K Basic + Benefits package. Office hours, weekdays only.

We'd hope that an experienced Support Analyst will know what to bring to the role! However, see below for what we'd expect & for an idea of what your day-to-day would be.

• To handle incoming technical support incidents, requests and changes. Review and investigate support issues escalated to second line
• Work with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.)
• Attend customer premises from time to time to perform on-site work (very occasionally)
• You'll have excellent communication skills, both written and verbal, with a friendly, confident and professional telephone manner.?
• Very eager to learn new skills and invest in personal development.?
• Good knowledge and experience with Zendesk & Jira. MySQL preferred if you have some good basics on this.
• Roughly, we'd expect this person to have a minimum of three years in technical support, but this is only a rough gauge.
  
  

So, if you'd like to be the support to our software & work with our awesome customers, then please hit the apply now button, or get in touch!

Many thanks.

LNKD1_UKTJ