Technical Support Agent

Webhelp Enterprise; United Kingdom; Remote; GBP 31,000; Full time

Job summary

A tech support outsourcing firm is seeking a Technical Support Agent based in Northern Ireland for a fully remote role. The successful candidate will provide tech support on exciting new technologies, including VR devices. This role includes handling complex cases and communicating resolutions effectively. A competitive salary of £30,500 plus benefits is offered, along with a commitment to work shifts from 2pm to 11pm, Wednesday to Sunday.

Qualifications

• Minimum of 2 years of experience in technical support for enterprise customers.
• Ability to communicate technical knowledge clearly.
• Experience working in a cross-functional team environment.

Responsibilities

• Handle 20-25 complex cases daily providing support.
• Communicate troubleshooting steps effectively.
• Collaborate with engineers to provide tech resolutions.

Skills

Technical knowledge of web technologies

Advanced troubleshooting skills

Communication skills to non-technical audience

Fluency with operating systems

Multitasking and prioritization skills

Critical thinking and analytical skills

Education

Web based background or computer science qualifications

Tools

Microsoft Suite

Ticket management software

Job description

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Job Description

We are seeking Technical Support staff to join our Enterprise team based in Northern Ireland. The successful candidate will join a diverse team providing tech support on exciting new technologies, including VR devices!

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Job Title

Technical Support Agent

Job Description

We are seeking Technical Support staff to join our Enterprise team based in Northern Ireland. The successful candidate will join a diverse team providing tech support on exciting new technologies, including VR devices!

This is a fully remote role, however, only candidates residing in Northern Ireland can be considered, in the event you are required to come to our hub in Belfast.

The role will require you to commit to shifts between 2pm – 11pm, Wednesday to Sunday. We offer a competitive salary of £30,500 + benefits!

You will be required to efficiently handle between 20-25 complex cases daily, providing enterprise customers with

• Device, and performance support
• Communicate troubleshooting steps effectively
• Supporting with data and user deletion requests
• Collaborate with engineers to provide tech resolutions
• End-to-end ownership of customer support requests
• Proactively gaining updates and communicating to the customer
  
  

Requirements

• Preferably a minimum of 2 years of experience in successfully supporting enterprise level customers via multiple channels
• Strong technical knowledge and practical understanding of web technologies
• Advanced troubleshooting skills
• Ability to communicate technical knowledge to non tech audience clearly
• Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management software
• Structured multitasking and prioritisation skills
• Strong critical thinking and analytical skills to isolate, investigate, reproduce and resolve hardware and software issues
• Collaborative interpersonal skills with experience working in a cross-functional team environment
  
  

Preferred Qualifications

• Web based background or computer science qualifications
  
  

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.

Location:

UK, Work at Home, Northern Ireland

Language Requirements

English (Required)

Time Type

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Outsourcing and Offshoring Consulting

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