Technical Support Advisor- 1st Line - Fixed term contract

Focus Group; Shoreham-by-Sea; Hybrid; GBP 24,000 - 40,000; Full time

Job summary

Focus Group is seeking a technical support professional for a fixed-term role based in Shoreham-by-Sea. The role covers 1st and 2nd line IT support across desktop and cloud technologies, with a strong emphasis on Microsoft 365, Intune and Azure Virtual Desktop.

Hybrid working arrangees office presence in Shoreham. The successful candidate will troubleshoot, resolve issues efficiently and communicate clearly with users of varying technical confidence, contributing to a fast-growing technology

Qualifications

• Hands-on IT support experience in a similar role.
• Strong working knowledge of Microsoft 365, Intune and Azure Virtual Desktop (AVD).
• Excellent troubleshooting skills with ability to diagnose root causes.
• Ability to manage own workload and prioritise in a busy environment.
• Calm, helpful approach and a genuine desire to deliver high-quality service.

Responsibilities

• Handle a broad mix of 1st and 2nd line IT support requests for desktop hardware and software.
• Diagnose, troubleshoot and resolve issues across Microsoft 365, Intune, AVD and related technologies.
• Communicate clearly with users at all levels of technical confidence.
• Work as part of a Shoreham-based hybrid team to deliver consistent service.

Job description

Technical Support Advisor- 1st Line

(Internal- Associate Level)

Fixed Term Contract ending 31st March 2026

Based in Shoreham By Sea- hybrid working

Up to £40,000 equivalent

About Focus Group

Focus Group is a £300m-revenue technology services company backed by Hg Capital, supporting over 30,000 SME customers across the UK with their essential business technology. Following our $1bn valuation in 2024, we're scaling fast — and the people behind our technology are central to everything we do.

The role

We're looking for an experienced IT Technical Support Analyst to join us on a fixed term basis through to October 2026. Based full-time at our Shoreham office, you'll be joining a strong team of support engineers who are at the heart of delivering technical excellence for our many customers across the UK.

Whether it's a tricky desktop issue or a more complex infrastructure problem, you'll bring sharp troubleshooting instincts and the know-how to see it through to resolution.

What you'll be doing

You’ll handle a broad mix of 1st and 2nd line support requests — diagnosing, troubleshooting, and resolving issues across desktop hardware and software, Microsoft 365 (Microsoft's cloud-based productivity suite), Intune (Microsoft's device management platform), Azure Virtual Desktop (AVD), and a range of other modern workplace technologies. You'll be methodical, user-focused, and able to communicate clearly with people at all levels of technical confidence.

What we're looking for

You’ll need solid, hands‑on experience in a similar IT support role, with a strong track record of resolving issues efficiently and professionally. Specifically, we’re looking for:

• Extensive experience supporting desktop and end‑user technologies
• Strong working knowledge of Microsoft 365, Intune, and Azure Virtual Desktop (AVD)
• Excellent troubleshooting skills — you can diagnose root causes, not just apply quick fixes
• The ability to manage your own workload and prioritise effectively in a busy environment
• A calm, helpful approach and a genuine desire to deliver great service

Why Focus Group?

We're ambitious, growing, and invested in our people. You'll join a team that genuinely collaborates, values doing the right thing, and takes pride in the service it delivers. Even as a fixed term hire, you’ll be part of something meaningful — contributing to a business that’s redefining managed technology services for thousands of customers across the UK.

Let's connect. Let's grow.