Technical Support Advisor

Worcester Bosch; Worcester; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

25 days leave (plus bank holidays)

Performance bonus up to £2,000

Enhanced pension contributions

Perkbox and My Benefits access

Health & wellbeing support

Bosch Social Club

Volunteering days

Discounts on Bosch products

Job summary

Worcester Bosch in Worcester is seeking a Technical Support Advisor to join our Technical Support department. You will provide expert technical support on a range of heating products to internal and external customers via telephone, email, live chat and video calling, aiming for first time resolution.

You will record and monitor enquiries, work with internal teams to keep information up to date, and continually develop knowledge of our boiler and renewable heating product range.

Qualifications

• Must have Level 3 (A Level equivalent) qualification or above.
• A mechanical; electrical or similar recognised industry related qualification is preferred.
• Ideally knowledge of heating industry in the UK and Ireland with understanding of boilers/renewable heating appliances.

Responsibilities

• Delivery of pre & post sales technical support to external and internal customers through multiple communication channels.
• Perform against a set qualitative and quantitative KPI’s.
• To ensure that advice is delivered Right First Time.
• Liaise with internal departments to ensure flow of accurate and up-to-date technical information to support current, historical, and new products.
• Focus on the needs of the customer to ensure best in class technical support is maintained.

Skills

Excellent communication

Organisational skills

Problem-solving

Remote communication

Excel

PowerPoint

Word

Education

Level 3 qualification

Mechanical or electrical qualification preferred

Tools

Excel

PowerPoint

Word

Job description

Company Description

We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures.

From boilers, hybrids and heat pumps to solar thermal and smart controls, we’re giving our customers plenty of choice. With cutting-edge tech and research, we’re right in the thick of the drive for a better future of home heating.

It’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering.

As an organisation of more than 1,600 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we’re no strangers to rolling our sleeves up, getting stuck in, and helping out.

If that sounds like something you’d like to be a part of, we’d love to meet you.

Come and work at Worcester Bosch.

Job Description

We are excited to offer you the opportunity to join our Technical Support department as a Technical Support Advisor!

Responsible for providing technical support on a range of heating products to both internal and external customer via telephone, email, live chat and video calling. Aiming to achieve first time resolution to enquiries and dealing with customers in an efficient and professional manner. To record & monitor the nature of enquiries and resolutions on appropriate platforms, pro-actively develop excellent working knowledge of the product range.

• Delivery of pre & post sales technical support to external and internal customers through multiple communication channels.
• Perform against a set qualitative and quantitative KPI’s.
• To ensure that advice is delivered `Right First Time’
• Liaise with internal departments to ensure flow of accurate and up to date technical information to appropriately support current, historical, and new products.
• Focus on the needs of the customer to ensure best in class technical support is maintained.

Qualifications

Education requirements:

Must have Level 3 (A Level equivalent) qualification or above. A mechanical; electrical or similar recognised industry related qualification is preferred. Ideally, knowledge of the heating industry in the UK and Ireland should be supported by an appreciation of the fundamental operation of all generic types of boilers and or renewable heating appliances. The position is supported by an extensive training & assessment period prior to undertaking the role with on-going training as new products and skills are introduced or required.

Skills & Attributes:

Reliable, flexible and highly motivated, with the ability to network and build relationships quickly. This is a high-profile customer focused role and requires excellent all-round communication and organisational skills. A polite and professional telephone manner is essential as are the skills necessary for confident remote communication with a wide range of customer types. Strong problem-solving ability backed with demonstrable knowledge of mechanical principles and their application - an analytical mindset with the ability to draw inference from data. Experience of working in a busy environment with varying workloads, pressures and deadlines - resilience and tenacity with the ability to work under pressure to a high standard. IT literate with experience using Excel, Power Point and Word.

Additional Information

Deadline for Applications: 18.09.2026 - Please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.

Expected Start Date: 01.10.2026 Please note that this date is advisory and can be flexible within reason.

Working Hours: 37.5 hours per week, on a rota basis. Working hours will be between 0700 to 1800 Monday to Friday, to cover core hours. In addition, Saturdays are an overtime requirement on a rota basis. New starters are expected to attend training on-site full time during their probation period.

Working with us comes with the following benefits:

• Hybrid working options available
• 25 days annual leave per year plus bank holidays (pro-rata for your first year)
• Eligibility for our Company Performance Bonus (up to £2,000 gross per annum)
• Enhanced pension contributions
• Access to the Perkbox and My Benefits platforms giving access to discounts, group income protection and death in service benefits
• Employee Assistance Programme and Virtual GP
• Discounts on products from across the Bosch Group
• Subsidised on-site café and canteen
• Health & well-being support including: over 200 trained mental health first aid champions
• Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
• Volunteering days
• Policy to support growing families
• Access to self-service training platform containing over 200 Bosch approved programmes
• Networking opportunities across Bosch UK including a mentoring programme
• And more!