Technical Support Advisor

Urban Suites Recoleta Boutique Hotel; Stoke-on-Trent; On-site; GBP 60,000 - 80,000; Full time

Job summary

An innovative manufacturer of bespoke fitted furniture is looking for a dedicated Customer Service Technical Support Advisor. This role is pivotal in managing customer interactions and supporting the design and manufacturing processes. You will be the primary point of contact for customer inquiries, ensuring a seamless experience by providing professional and friendly assistance. Your ability to build strong relationships and guide customers through accurate measurements will be key. Join a dynamic team that values outstanding customer service and offers a chance to thrive in a fast-paced environment.

Qualifications

• Proven experience in customer service and problem solving.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Serve as the primary contact for customer enquiries via phone and email.
• Build strong customer relationships through clear communication.

Skills

Customer Service

Problem Solving

Communication Skills

Organizational Skills

Technical Skills

Spatial Awareness

Tools

Design Software

Computer Systems

Job description

Customer Service Technical Support Advisor (Furniture Design)

Fittingly is a dynamic and innovative manufacturer of bespoke fitted furniture. Using cutting-edge technology, we empower our customers to design their own custom wardrobes and storage solutions, which we manufacture in our Fenton, Stoke-on-Trent factory and deliver and install nationwide.

We are seeking a dedicated and customer-focused individual to join our growing technical team. This team plays a crucial role in managing customer interactions and supporting our design & manufacturing processes.

Key Responsibilities

1. Serve as the primary point of contact for customer enquiries via phone and email, delivering prompt, professional, and friendly assistance.
2. Build and maintain strong customer relationships through clear communication and a commitment to delivering exceptional service.
3. The ability to guide and collaborate with our customers in taking accurate measurements and demonstrate strong spatial awareness, reflected in clear and accurate diagrams created.
4. Collaborate with the Sales and Operations teams to address customer queries related to order fulfilment and product design.

What We're Looking For

1. A passion for delivering outstanding customer service and a genuine desire to exceed customer expectations.
2. Proven experience in handling customer enquiries, problem solving, and finding effective solutions.
3. Strong communication and interpersonal skills, with the ability to build rapport and trust with customers and team members.
4. Excellent organisational skills and the ability to manage multiple tasks and priorities in a fast-paced environment.
5. Proficiency in computer systems and a willingness to learn our in-house tools and design software.
6. A proactive, self-motivated approach, with the ability to work both independently and collaboratively within a team.
7. Analytical and technical skills would be a necessity.

As a key member of our team, you will play an essential role in ensuring our customers have a seamless and enjoyable experience from start to finish.

Working Hours:

Operating hours are 9:00 am to 5:00 pm, Monday to Friday, with flexibility to evening and weekend hours.

If you're passionate about customer service and want to be part of an innovative, customer-driven company, we'd love to hear from you!