Technical Support Advisor

JR United Kingdom; Stafford; On-site; GBP 23,000 - 30,000; Full time

Job summary

A leading manufacturer of bespoke fitted furniture is seeking a Technical Support Advisor to enhance customer relations and support its design and manufacturing processes. The ideal candidate will be passionate about exceptional service, possess strong communication skills, and have an analytical mindset. This role requires proactive engagement with customers, guiding them through their design experiences and ensuring a smooth and enjoyable interaction.

Qualifications

• Experience in customer enquiries and solutions.
• Proficiency in computer systems and willingness to learn design software.
• Interest in furniture design would be beneficial.

Responsibilities

• Serve as the primary contact for customer enquiries via phone and email.
• Build and maintain strong customer relationships.
• Collaborate with Sales and Operations teams for order-related queries.

Skills

Customer Service

Problem Solving

Communication

Organisational Skills

Analytical Skills

Job description

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Technical Support Advisor (Furniture Design)

Fittingly is a dynamic and innovative manufacturer of bespoke fitted furniture. Using cutting-edge technology, we empower our customers to design their own custom wardrobes and storage solutions, which we manufacture in our Fenton, Stoke-on-Trent factory and deliver and install nationwide.

We are seeking a dedicated and customer-focused individual to join our growing technical team. This team plays a crucial role in managing customer interactions and supporting our design & manufacturing processes.

Key Responsibilities:

· Serve as the primary point of contact for customer enquiries via phone and email, delivering prompt, professional, and friendly assistance.

· Build and maintain strong customer relationships through clear communication and a commitment to delivering exceptional service.

· The ability to guide and collaborate with our customers in taking accurate measurements and demonstrate strong spatial awareness, reflected in clear and accurate diagrams created.

· Collaborate with the Sales and Operations teams to address customer queries related to order fulfilment and product design.

What We're Looking For:

· A passion for delivering outstanding customer service and a genuine desire to exceed customer expectations.

· Proven experience in handling customer enquiries, problem solving, and finding effective solutions.

· Strong communication and interpersonal skills, with the ability to build rapport and trust with customers and team members.

· Excellent organisational skills and the ability to manage multiple tasks and priorities in a fast-paced environment.

· Proficiency in computer systems and a willingness to learn our in-house tools and design software.

· A proactive, self-motivated approach, with the ability to work both independently and collaboratively within a team.

· Analytical and technical skills would be a necessity and an interest in furniture design would be beneficial.

As a key member of our team, you will play an essential role in ensuring our customers have a seamless and enjoyable experience from start to finish.

Working Hours: We operate between 9am - 5pm over a 7 day working week (Sundays 10am - 4pm) and some evening flexibility may be necessary.

If you're passionate about customer service and want to be part of an innovative, customer-driven company, we’d love to hear from you!