Technical Support Advisor

Rubicon Recruitment Agency; Poole; On-site; GBP 30,000; Full time

Job summary

A revolutionary accountancy software company is looking for a Technical Support Advisor in Poole. You'll manage customer queries, diagnose issues, and ensure high-quality service, contributing to a state-of-the-art system while enjoying benefits like a company share scheme and a profit-related bonus.

Benefits

Company share scheme

Quarterly profit related bonus

Qualifications

• Experience in customer support environment.
• Support experience in finance software is an asset.
• Excellent verbal and communication skills required.

Responsibilities

• Manage inbound queries via telephone and email.
• Diagnose, resolve, and triage technical issues.
• Guide clients in optimising their processes.

Skills

Customer support experience

Finance software support

Verbal and communication skills

Self-motivated

Prioritise and meet deadlines

Flexibility and adaptability

Tools

Ticketing software

Job description

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Technical Support Advisor, Poole, £30,000 plus benefits

As a Technical Support Advisor within this revolutionary accountancy software company your primary duty will be to respond to customer queries and requests. You will be required to gather information on each support request, determine the root cause and devise solutions to resolve the query within the SLA parameters. You will also manage the flow of incoming support requests, assess them and decide to escalate where necessary.

Rubicon’s client is revolutionising accountancy software creating a state of the art ‘next-generation’ system that offers rapid implementation and higher levels of self service at customer level. Boasting the accolade of Sunday Times Best Places to Work 2024, they have also just secured £25 million in investment and are rapidly growing.

As Technical Support Advisor, you will also benefit from:

• Company share scheme

• Quarterly profit related bonus

Technical Support Advisor Responsibilities

• Manage inbound queries (telephone and email), triaging and prioritising accordingly

• Record and manage all tickets using the company’s ticketing software

• Diagnosing, resolving and triaging technical issues

• Escalating issues where necessary

• Guide the company’s clients in optimising their processes through best practice

• Delivering excellent front-line service wherever possible

• Collaborate with implementation consultants to help resolve system queries

Technical Support Advisor Skills & Experience Required

• Experience working in a customer support environment

• Experience supporting Finance Software

• Excellent verbal and communication skills

• Self-motivated with the ability to prioritise and meet deadlines

• Demonstrates stability, reliability, continuity, flexibility and adaptability

Interested?

To be considered for this Technical Support Advisor opportunity or for more information, submit your CV to Amber at Rubicon by applying directly to this advert.

Our team at Rubicon reviews every application. Please ensure your CV is submitted in Microsoft Word. If sent as PDF it will cause delays.