Technical Support Administrator (Training in Renewables)

ZipRecruiter; Cardiff; On-site; GBP 27,000 - 29,000; Full time

Job summary

A growing energy efficiency specialist is seeking a Technical Administrator in Cardiff. This role offers a competitive salary, comprehensive training in energy efficiency systems, and strong career progression within a supportive company culture. Ideal for those looking to make an impact in the renewable energy sector while building a lifelong skillset.

Benefits

Career progression

Excellent company culture

Holidays

Pension

Qualifications

• Experience in a customer-facing support role within a technical environment.
• Motivated to train on energy efficiency systems.
• Keen to join the renewable energy market.

Responsibilities

• Manage inbound enquiries from customers and technical teams.
• Provide technical support to installers.
• Communicate with manufacturers for parts requirements.

Skills

Attention to detail

Time management

IT literacy

Tools

MS Office

Job description

Job Description

Technical Administrator (Training in Renewables)

Cardiff - Office Based
£27,000 - £29,000 + Renewables Training + Career Progression + Excellent Company Culture + Holidays + Pension + Huge Company Growth

Are you experienced in a support / administration role within a technical industry (construction, heating, etc.), looking to gain a lifelong skillset in a futureproof industry through technical training on energy efficiency systems?

Do you want a strong foothold within a company that is rapidly expanding, where you will have the opportunity to train and develop your career to suit your personal goals?

The organisation are leading energy efficiency specialists providing grant-funded energy saving solutions to domestic properties. They are expanding into the commercial market, offering B2B solutions, and increasing their sales team for private services. Backed heavily by government initiatives, they are experiencing significant growth and are looking to increase their headcount.

This role involves playing a vital part in technical support, working with installers, surveyors, and customer enquiries, offering full training on all systems.

You will have strong career development opportunities to expand your skillsets. This is an ideal role for a support-focused individual in a domestic technical industry, seeking job security within renewables.

You will be looking to progress within an organization committed to developing employees' personal career goals.

The Role:

1. Managing inbound enquiries from customers, engineers, and surveyors.
2. Providing technical support to the installation team.
3. Communicating with manufacturers and wholesalers to understand parts requirements and procurement.
4. Training and supporting system design.
5. Calculating ECO submissions and customer contributions.

The Candidate:

• Proven experience in a customer-facing support role within a technical environment (domestic works, heating, plumbing, construction, etc.).
• Excellent attention to detail and time management skills.
• IT literate with experience in MS Office.
• Keen to train on technical aspects of energy efficiency systems.
• Motivated to join the energy market and advance your career.

Reference Number: BBBH(phone number removed)

To apply or for further consideration, please click "Apply Now" or contact Alfie Dunn-Lowes at Rise Technical Recruitment Ltd. We act as an employment agency for permanent roles and an employment business for temporary roles. The advertised salary is a range; actual salary depends on experience, qualifications, and skills. We are an equal opportunities employer and welcome applications from all suitable candidates.