Technical Support Administrator (Training in Renewables)

Rise Technical Recruitment; Cardiff; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading company in energy efficiency is seeking a Technical Administrator in Cardiff. In this office-based role, you will provide essential support for technical inquiries while receiving comprehensive training in energy efficiency systems. This position offers excellent career development opportunities within a rapidly growing industry focused on sustainability.

Benefits

Career progression

Excellent company culture

Holidays

Pension

Qualifications

• Proven experience in a customer-facing support role within a technical environment.
• Keen to train on technical aspects of energy efficiency systems.

Responsibilities

• Managing inbound enquiries from customers, engineers, and surveyors.
• Providing technical support to installation team.
• Calculating ECO submissions and customer contributions.

Skills

Attention to detail

Time management

IT Literacy

Tools

MS Office

Job description

Technical Administrator (Training in Renewables)

Cardiff - Office Based

27,000 - 29,000 + Renewables Training + Career Progression + Excellent Company Culture + Holidays + Pension + Huge Company Growth

Are you experienced in a support / administration role within a technical industry (construction, heating etc), looking to gain a lifelong skillset in a futureproof industry through technical training on energy efficiency systems?

Do you want a strong foothold within a company who are rapidly expanding, where you will have the opportunity to train and develop your career to suit your own personal career goals?

The organisation are leading energy efficiency specialists who provide grant funded energy saving solutions to domestic properties. They are expanding into the commercial market - providing B2B solutions, as well as expanding their sales team to provide private services. With heavy government backing, they are in a huge period of growth and are looking to increase their headcount as such.

In this role, you will playing a vital part in technical support. You will be working with installer, surveyor and customer enquiries and supporting from a technical perspective - with full training on all systems provided. This role includes strong career development to help expand your skillsets.

This is the ideal role for a support focused individual within a technical industry (domestic works), looking for job security within renewables. You will be looking to progress within an organisation who are committed to developing employees personal career goals.

The Role:

• Managing inbound enquiries from ranging from customers, engineers and surveyors.
• Technical support to installation team.
• Manufacturer and wholesaler communication - understanding what parts are needed and acquiring them.
• Training and support into system design.
• Calculating ECO submission and customer contributions.

The Candidate:

• Proven experience in a customer facing support role within a technical environment (domestic works). (Heating, Plumbing. Construction etc).
• Excellent eye for detail and time management skills.
• IT Literate - with experience in MS Office.
• Looking to train on technical aspects of energy efficiency systems.
• Keen to join the energy market and progress your career.

Reference Number: BBBH(phone number removed)

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Alfie Dunn-Lowes at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.