Technical Support Administrator

Cadent Gas Ltd; Wolverhampton; Hybrid; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Annual bonus

Pension scheme with 18% match

25 days holiday + statutory days

Extra day off for life moments

Career development with funded options

Flexible working and ED&I commitments

Generous family policies and flexible

Retail discounts

Job summary

Cadent Gas Ltd is seeking a Technical Support Administrator to join our operations team, providing broad administrative and coordination support across compliance, customer enquiries, project tracking and asset data management. The role sits at the heart of our operational processes, with hybrid working between Wolverhampton and home, typical in-office 2–3 days per week.

You will collaborate with engineers, managers and suppliers to keep information accurate and activities on track.

Qualifications

• Strong administrative experience with multi-tasking and deadlines.
• Excellent organisational skills for coordinating activities and tracking progress.
• Customer and stakeholder focus with professional, responsive communication.
• Proficient IT skills using Microsoft Office applications and business systems.
• Attention to detail to maintain accurate records and data.
• Clear written and verbal communication across teams.
• Problem-solving approach to review processes and implement improvements.
• Administrative qualifications; IOSH or SCO accreditation advantageous.

Responsibilities

• Provide essential administrative and coordination support across operational and technical activities.
• Support compliance activities, handle customer enquiries, track projects and coordinate training.
• Assist with asset data management and data governance across systems.
• Liaise with stakeholders including managers, suppliers and customers to keep information accurate.

Skills

Administrative experience

Organisational skills

Customer focus

IT systems

Attention to detail

Communication

Problem solving

Qualifications advantageous

Education

Administrative qualifications

IOSH or SCO accreditation

Tools

Microsoft Office

Job description

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Location: Hybrid between Planetary Rd, Wolverhampton & Home

Advertised Salary: £34,356-£38,397 depending on skills & experience

Job Function: Operations

Working Hours: 37

Location Type: Hybrid

Contract Type: Permanent

Posting End Date: 10/11/26

Location: Hybrid working between Planetary Road, Wolverhampton Office (WV13 3XA) & Home – typically 2-3 days per week in office

Providing the support that keeps our technical teams running smoothly

We're looking for aTechnical Support Administrator to join our team and provide a wide range of administrative and coordination support activities that help keep our operations running effectively.

This is a varied role that sits at the centre of several key business processes, supporting technical teams with everything from compliance activities and customer enquiries to project tracking, training coordination and asset data management. You'll work with a broad range of stakeholders across the business, helping keep information accurate, activities on track and customers updated throughout the process.

If you're highly organised, enjoy variety in your work and take pride in delivering excellent support to colleagues and customers, this could be a great opportunity to develop your skills within a busy operational environment.

Why you'll love this role

• Be at the heart of the team by providing essential administrative and coordination support across a wide range of operational and technical activities.
• Enjoy a varied workload covering project tracking, customer liaison, compliance monitoring, training coordination, financial administration and asset data management.
• Support operational teams by helping keep key activities organised, coordinated and progressing as planned.
• Build relationships across the business by working with operational teams, managers, suppliers, customers and other key stakeholders.
• Make a real difference to customer experience by supporting the resolution of enquiries, complaints and appointments in a timely and professional manner.
• Help improve the way we work by spotting opportunities to simplify processes and make day-to-day activities more efficient.
• Develop your technical knowledge through involvement in specialist activities such as records management, statutory drawings, permitry support and training coordination.
• Play an important role in compliance and governance by helping ensure data, records and processes are maintained accurately and in line with company requirements.

What You'll Bring

• Strong administrative experience – Able to manage multiple tasks, priorities and deadlines while maintaining a high level of accuracy.
• Excellent organisational skills – Comfortable coordinating activities, tracking progress and ensuring actions are completed on time.
• Customer and stakeholder focus – Experience supporting colleagues, customers and external partners in a professional and responsive manner.
• IT and systems capability – Confident using Microsoft Office applications, including Excel and Word, together with other business systems and databases.
• Attention to detail – Able to maintain accurate records, process data correctly and ensure information is complete and up to date.
• Communication skills – Comfortable communicating clearly and professionally, both verbally and in writing.
• Problem-solving approach – Comfortable questioning existing processes, suggesting improvements and helping implement changes where needed.
• Relevant knowledge and qualifications – Administrative qualifications, IOSH or SCO accreditation would be advantageous, although equivalent experience will also be considered.

This role is key to keeping a wide range of operational and technical activities running smoothly behind the scenes. You'll work closely with colleagues across the business to make sure information is accurate, activities are coordinated effectively and customers receive the service they expect from Cadent.

Interviews are expected to take place w/c 16/11

At Cadent, we’re thrilled to be part of the future of UK energy!

We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We’re making a difference through innovation and new ways of working. Together, we’re shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.

What’s In It for You

Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day - that’s why we’re committed to supporting our people to get the best out of themselves. For this role, we offer:

• Annual bonus
• Pension Scheme double matched up to a total of 18% of salary
• 25 days holiday, plus statutory days, and an option to buy more
• An extra day off each year to celebrate life’s special moments
• Career development with funded learning options
• Flexible working and strong ED&I commitments
• Generous family policies and flexible benefits
• Retail discounts, gym access, and more

We support a healthy work-life balance and are open to flexible working options.

Diversity and Inclusion

Don’t meet every requirement? No problem! If you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – you may just be the right person for this role or other opportunities at Cadent.

We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men’s Engagement Network (M.E.N) – can’t wait to welcome you!

As a proud Disability Confident Leader, we guarantee to interview all disabled applicants who meet the minimum essential criteria for the vacancy. Please let us know if you require any reasonable adjustments at any stage of the recruitment process and we will ensure that support is provided.

Be part of something big. Help shape the future of gas for generations to come.

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