Technical Support

Technical Support
Location: Stranraer Depot

Full Time / Permanent
Salary from £32,240 per year + excellent benefits package

Closing Date: 16th of May 2025

Help us create a better future, quicker

At ScottishPower, we recognize that our people are our greatest asset. We seek individuals whose energy, intelligence, and passion can help us achieve our goals. We value our employees' ideas and careers, promote a safe working environment, and encourage career growth to develop our talent.

The role

This Technical Support position involves providing business support across all activities within the zone. Responsibilities include administrative support to District operations, Connections, and HV Faults activities, as well as time writing and district management reporting KPIs.

What you’ll be doing

• Manage all business correspondence and communication
• Handle customer contacts according to relevant processes
• Provide administrative and management support across the business
• Assist in building the weekly work programme with District staff and Team Leaders
• Support the maintenance of the resource plan and work programme
• Produce and deliver reports and management information within deadlines
• Liaise with external suppliers and other departments, including printing and collating information for work packs
• Contribute effectively as a team member of the District team
• Maintain quality standards in all activities
• Ensure compliance with health, safety, and environmental requirements
• Use safety equipment as required

What you will bring

• Strong planning and organizational skills
• Excellent communication abilities
• Significant administrative experience
• Ability to operate at all business levels
• Knowledge of business IT systems
• Familiarity with Energy Networks policies and procedures
• Understanding of health, safety, and environmental legislation
• Negotiation, communication, and people management skills
• Customer service skills
• Proficiency with MS Office suite
• Knowledge of AIS, SAP, Cintellate, and ENPaRT systems

Minimum Criteria

• Experience supporting or coordinating multi-stranded projects or equivalent experience
• PC literacy (MS Word, Excel, PowerPoint)
• Experience with SAP, CCT, and IRIS systems
• Knowledge of operations, maintenance, and construction activities
• GCSE or equivalent qualification

What’s in it for you

Alongside a competitive salary, we offer benefits such as a pension scheme with matched contributions up to 10%, 36 days annual leave, holiday purchase options, share schemes, health and wellness benefits, and more. We support your work/life balance and personal development.

Why SP Energy Networks

Part of the Iberdrola Group, we operate over 4000 km of cables, supporting Scotland’s transition to Net Zero by 2044. We invest heavily in renewable energy and offer diverse career opportunities in a sustainable, community-focused environment.

We are committed to inclusive hiring and support candidates with disabilities or special needs. For assistance, contact careers@scottishpower.com.

Mobility

Applicants outside the country of the vacancy must comply with immigration requirements. We will support necessary immigration processes as needed.

IMPORTANT

The advert closes at 23:59 GMT the day before the job posting end date, which is May 16, 2025.