Technical Support

Kelly Rail; St Helens; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Technical Support Engineer to join their dynamic team in St Helens. In this pivotal role, you will provide real-time support to field engineers, ensuring that technical challenges are swiftly resolved to prevent delays in critical installations. Your expertise in telecom networks, particularly fibre optics, will be essential as you assist engineers via phone and video calls. This innovative firm offers a supportive environment with opportunities for career progression, competitive salary, and a range of attractive benefits, making it an exciting opportunity for those looking to advance their careers in telecommunications.

Benefits

Competitive PAYE Salary

28 days paid annual holiday

Company Pension scheme

Cycle to work scheme

Excellent career progression opportunities

Qualifications

• Strong telecoms background with experience in OH and UG networks.
• Excellent communication skills to explain technical issues.

Responsibilities

• Provide real-time technical support to field engineers.
• Troubleshoot technical faults and ensure minimal disruption.

Skills

Telecom networks knowledge

Telephone communication skills

Problem-solving

Basic computer skills

Tools

Network mapping software

Job description

The Kelly Group are looking for a Technical Support Engineer to join our team in St Helens. You will play a vital role in supporting our field-based Install (CAD and CED) engineers, ensuring that technical issues don’t delay critical work.

As a Technical Support Engineer, you will be the first point of contact for our field engineers when technical challenges arise. Your role will involve:

• Providing real-time technical support – Assist field engineers over the phone or via video calls, helping to resolve issues that may be delaying installation work.
• Using network mapping software – Analyze and validate issues, using specialized software to find and implement solutions.
• Troubleshooting and problem-solving – Identify technical faults and provide immediate support to ensure minimal disruption to work.
• Ensuring smooth communication – Act as a key link between office-based and field engineers, ensuring clear and effective communication.

What We’re Looking For:

We’re searching for someone with a strong telecoms background who enjoys working in a dynamic, supportive environment. The ideal candidate will have:

• Extensive knowledge of telecom networks – Experience with both Overhead (OH) and Underground (UG) networks, preferably fibre optic networks.
• Excellent telephone communication skills – Able to explain technical issues clearly and confidently to engineers on the field.
• Basic computer skills – Comfortable using network mapping software and other digital tools for troubleshooting.
• Problem-solving mindset – Able to think quickly and find solutions under pressure.

What’s on offer for successful candidates?

• Competitive PAYE Salary
• 28 days paid annual holiday
• Company Pension scheme
• Cycle to work scheme
• Excellent career progression opportunities

About Kelly Group:

Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 40 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions - connecting people globally.

Working across several industries including telecommunications, rail, metro, highways and fleet, Kelly Group operate nationally with 40+ operational centres and deliver a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group deliver a ‘one-stop solution’ to meet the needs of our clients and delight their customers.

As a service provider, our workforce is our extended family, which is why we invest in their safety, training, careers, welfare, vehicles and tools they need to deliver excellence.

The Kelly Group is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.

If you feel you have the required experience and want to further your career with a long standing communications contractor, please apply.