Technical Support

Gi Group; Old Basing; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in Old Basing seeks a Technical Support person for a 6-month contract. The role involves providing 1st line support, delivering exceptional customer service, and advising customers on technical matters. Ideal candidates will have experience in technical positions and excellent communication skills. This role offers pay between £12.50 to £15.28 per hour and benefits like weekly pay and free parking.

Benefits

Weekly pay

Free on site parking

Monday to Friday working hours

Qualifications

• Previous experience providing technical telephone support.
• Proven experience working within a technical position.

Responsibilities

• Deliver exceptional customer service at all times.
• Answer technical help-line calls to provide customers with advice on products.
• Identify customer needs, solving fault queries.

Skills

Great communication skills

Technical telephone support experience

Experience in mechanical/engineering environment

Job description

Overview

Our Basingstoke Based client are looking for a Technical Support person to join their team for a 6 month period. The Technical support person will be responsible for providing 1st line technical support to customers.

Salary and hours

• Pay- £12.50 per hour -£15.28 per hour (Dependant on experience)
• Hours- Monday to Friday, 37.5 hours a week.

Benefits

• Weekly pay
• Free on site parking
• Monday to Friday
• Working for a well established business in an exciting industry

Responsibilities

• Deliver exceptional customer service at all times and seek managerial support when necessary.
• Prioritise support requirements
• Answer technical help-line calls to provide customers with advice on products
• Identify customer needs, solving fault queries
• Product selection guidance
• Installation and programming advice
• Respond efficiently to email enquiries and call-back requests
• Record information about calls to improve service management

Requirements

• Previous experience providing technical telephone support
• Previous experience in mechanical/engineering environment advantageous
• Great communication skills
• Proven experience working within a technical position

If you are interested, please call our branch on (phone number removed) or apply online today!

Should you require any support or assistance on your application, please contact your local Gi Group office directly.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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