Technical Support

Proftech Talent; Lichfield; On-site; GBP 24,000; Full time

Job summary

Proftech Talent is recruiting for a Technical Support role with Motormax in Shenstone, Lichfield. This permanent position involves providing technical assistance, liaising between customers and factories, and ensuring project timelines, while delivering exemplary customer service.

Benefits

20 days plus bank holidays

Free onsite parking

Pension scheme

Qualifications

• Ability to work cooperatively and collaboratively with employees and management.
• Ability to act and operate independently.
• Strive to achieve high standards and take pride in any work undertaken.

Responsibilities

• Assist in projects ensuring timelines and deliverables.
• Technical liaison between factories and customers.
• Provide technical support internally and to external customers.

Skills

Exemplary customer service standards

Good knowledge of MS office

Excellent communication skills

Strong attention to detail

Excellent organisation and time management skills

Job description

Technical Support

Proftech Talent are working with Motormax on the recruitment of Technical Support to join their Shenstone based team.

Motormax specialise in the design and production of innovative vehicle safety and security products. Their products range from cameras and digital video recorders through to reverse parking solutions and their customers range from individuals and small businesses through to extensive fleet work.
They are a rapidly growing business and are wanting to extend their dedicated and focused team. As Technical Support you'll join the existing service team and work alongside the R&D department.

As Technical Support you will need to have/be:

• Exemplary customer service standards
• Good knowledge of MS office
• Excellent communication skills
• Strong attention to detail
• Strive to achieve high standards and take pride in any work undertaken
• Excellent organisation and time management skills with an ability to meet deadlines
• Ability to work co-operatively and collaboratively with all levels of employees and management
• Ability to act and operate independently

Details:

• Salary: 24, 000
• Working Hours: Full time, Monday - Friday, 9.00am - 5.00pm
• Location: Shenstone, Lichfield
• Duration: Permanent

Role of Technical Support:

• To assist in projects ensuring timelines and deliverables
• Technical liaison between factories and customers
• Design spec for project work
• To assist in all R & D involved in any new projects
• To provide written briefs
• Make site visits to monitor projects as required
• To assist with prototype and new product installation on a mix of vehicles including cars, vans, HGV, Plant, Bus and Coach
• To design spec sheets and instructions, including capturing images, recording technical information and specification to design customer installation and user guides
• To provide both in-house and external technical training as required
• To complete customer hand over with driver instructions
• To provide technical support internally and to external customers, supporting the installation of our products
• To evaluate and improve our customer support from inbound calls and customer feedback
• To manage vehicle and product application guides including any amendments with new vehicle releases
• To be included in the companies RMA process including testing and logging of parts.

Benefits of working as Technical Support:

• 20 days plus bank holidays
• Free onsite parking
• Pension scheme