Technical Support

Technical Support
Location: St Vincent Crescent, Glasgow

Full Time / Permanent
Salary from £32,240 per year + excellent benefits package

Closing Date: 1st of May 2025

Help us create a better future, quicker

At ScottishPower we know that our people are our strongest asset, so we’re always looking for individuals whose energy, intelligence and passion can help us reach our goals. We encourage our people to be proud of where they work, to share their ideas and to own their careers. We promote a safe working environment and push people to shape and progress their careers.

The role

In this Technical Support role, you will provide business support across all activities within the zone and will be responsible for administration support to District operational, Connections and HV Faults activities, including time writing and District management reporting KPI’s.

What you’ll be doing

• Manage all correspondence and communication within the business
• Ensure that all customer contacts are dealt with in accordance with relevant processes
• Provide administration and management support within all areas of the business
• Assist in the building of the weekly work programme with District staff and Team Leaders
• Support the weekly and daily maintenance of the resource plan and work programme
• Production and delivery of reports and management information within agreed timescales
• Liaison with external suppliers and other business areas
• Printing and collation of information to assist in the production of work packs
• Contribute as an effective team member of the District team
• Ensure quality standards are maintained in all activities performed
• Ensure awareness of and comply with Company Health, Safety and Environmental requirements
• Comply with appropriate safety equipment as required

What you will bring

• Planning and Organising skills
• Excellent communication skills
• Significant all-round administrative experience
• Able to operate at all levels of the business
• Working knowledge of Business IT systems
• Working knowledge of Energy Networks policies, procedures and working practices
• Working knowledge of health, safety and environmental legislation
• Developed negotiation, communication and people management skills
• Developed Customer Service skills
• Familiarity with MS suite of systems
• Knowledge of the Asset Inspection System (AIS)
• Knowledge of SAP system
• Knowledge of Cintellate system
• Knowledge of ENPaRT scheduling system

Minimum Criteria

• Experience in a multi-stranded project support/co-ordination role or significant equivalent experience
• PC literate – MS Word, Excel, PowerPoint etc.
• Experience in SAP, CCT and IRIS systems
• General knowledge of the Operations, Maintenance and Construction Businesses activities
• Educated to GCSE or equivalent standard
• Computer literacy – e.g. Microsoft Office suite

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it’s the little things we do in life that make a big difference. Our benefits include:

• 36 days annual leave
• Holiday purchase – perfect your work/life balance with extra annual leave
• Share Incentive Plan and Sharesave Scheme
• Payroll giving and charity matched funding
• Technology Vouchers
• Count us in – pledge to reduce carbon emissions
• Electric Vehicle Schemes
• Cycle to Work scheme and public transport season ticket loans
• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
• Life Assurance (4x salary)
• Access to ‘nudge’ financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make up the transmission network.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities or who require related support. If you need support, please reach out to careers@scottishpower.com.

Mobility

Please note that any applicant who is not a resident of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

IMPORTANT

Advert will close at 23:59 GMT the day before Job Posting End Date below

May-1-2025