Technical Support

T-Net British Columbia; England; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading company is seeking a Technical Support professional focused on O365 to provide Level 2 & 3 troubleshooting for hardware and software. Responsibilities include coordinating device setups and maintaining operational support for users. Ideal candidates are customer service-oriented and possess A+ certification with strong problem-solving skills.

Qualifications

• Experience in Level 2 & 3 troubleshooting for hardware and software.
• Ability to work independently with little to no supervision.
• Prior experience in project work is a strong asset.

Responsibilities

• Provide Level 2 & 3 technical support for hardware and software issues.
• Coordinate and set up new devices for employees.
• Maintain documentation and inventory for IT equipment.

Skills

Customer service orientation

Communication (verbal and written)

Critical thinking

Problem solving

Time management

Education

A+ certification

ITIL

Tools

SCCM

Windows 10

Active Directory

Mobile Iron

Intune

ServiceNow

Job description

Our client is looking for Technical Support with O365experience. Experience in project work is also ideal either leading a specific component or the ability to independently work.

What you will be doing:

• Level 2 & 3 Support troubleshooting hardware (laptops, desktops, printers, meeting room equipment and software)
• Coordinate and build new device setups for new and existing employees
• Operational support for users locally and remote
• Build and support technologies such as kiosks, digital displays, stingray players, meeting room equipment, iPads, cellphones
• Maintain many forms of inventory.
• Perform software/firmware upgrades on access points such as kiosks and digital displays.
• Prepare and maintain documentation for Information Technology Group as well as end-users.
• Perform other duties as required.

What you need to have:

• Customer service-oriented, with an emphasis in communication verbal or written
• A+ certification, ITIL are strong assets
• Level 2 & 3 troubleshooting diagnosing for hardware and software
• Proficient in SCCM, group policies, automation, scripting
• Hardware - Laptops, Desktops, Office, MS teams, Skype, ServiceNow, Exchange, Active Directory, Windows 10, 7, 8.1, Mobile Iron, Intune
• Nice to have: Palo Alto Global protect VPN, MobileIron, Intune, Crowdstrike, Microsoft Dynamics
• Critical thinking, problem-solving, time management are key
• Ability to work with little to no supervision.

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com

By applying to TEEMA on any job portal implies you are entering into a business relationship with us and therefore grants TEEMA consent to send you further job updates or industry and company-related information.

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