Technical Support

Nikkiso Clean Energy & Industrial Gases; Ae; Presencial; GBP 53 000 - 83 000; Tempo integral

Resumo da oferta

Nikkiso Clean Energy & Industrial Gases is seeking a Technical Lead Engineer to provide highly technical support to Aftermarket Services customers and field engineers across the Middle East LNG and industrial gases sectors. You will lead troubleshooting, repair and maintenance of cryogenic equipment and act as a technical liaison to ensure customer satisfaction.

The role involves developing tools, assisting bids, reviewing teardown reports and driving root cause analysis to improve product

Qualificações

• Bachelor’s degree in Mechanical Engineering or equivalent.
• 5 years minimum related experience.
• Cryogenic equipment experience preferred.
• Reading electrical, mechanical and process blueprints.

Responsabilidades

• Provide technical support for NCS Middle East customers, centers, and field service engineers onsite and remotely.
• Develop standard tools and procedures leveraging expertise.
• Assist the sales group with technical and commercial bids as needed.
• Review workshop teardown reports and assist in failure determination.
• Review Field Trouble Reports (FTR) and implement solutions with high quality assurance.
• Provide oversight on Field Service/Field Trouble reports after site services.
• Analyze failures and implement long-term CAR corrections.
• Perform RCA efforts for Middle East products.
• Maximize reliability in aftermarket servicing to minimize downtime.
• Act as technical liaison with product companies for warranties and improvements.
• Provide on-site training to customers to improve troubleshooting and operation.
• Collaborate cross-functionally and with other units.

Conhecimentos

Cryogenic tech

Root Cause Analysis

Field service support

Formação académica

Bachelor’s Degree in Mechanical Engineering

Descrição da oferta de emprego

Company Overview

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, turboexpanders, services, and solutions for the liquefied natural gas (LNG), liquefied hydrogen (LH2), and industrial gases industries. Applications include fueling stations, marine engines, peak shaving, power generation, virtual pipelines, carbon capture, geothermal power, and well stimulation. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with $1.5 B USD in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Company Overview

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, turboexpanders, services, and solutions for the liquefied natural gas (LNG), liquefied hydrogen (LH2), and industrial gases industries. Applications include fueling stations, marine engines, peak shaving, power generation, virtual pipelines, carbon capture, geothermal power, and well stimulation. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with $1.5 B USD in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Job Overview

The Technical Lead Engineer is responsible for providing highly technical support to Aftermarket Services (NCS) customers and field service engineers in the Middle East industrial gases and LNG industry. The position serves as the technical lead during NCS troubleshooting, repair, and maintenance of cryogenic equipment.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide technical support for NCS MIDDLE EAST customers, Customer Centers, and field service engineers both onsite and remotely.
• Develop standard tools and procedures leveraging expertise.
• Assist the NCS sales group with technical and commercial bids as needed
• Review workshop teardown reports and assist in failure determination.
• Review Field Trouble Reports (FTR), disposition and follow through with the execution of solutions that meet customer requirements with a high level of quality assurance.
• Provide oversight on Field Service/Field Trouble reports after providing site services.
• Analyze failures and prepare long-term corrections to CARs.
• Perform Root Cause Analysis (RCA) efforts for MIDDLE EAST Customer Center products.
• Maximize reliability in aftermarket servicing of equipment to minimize future down time for customers.
• Act as technical liaison with product companies for warranties, technical issues and make recommendations to deliver solutions and continuous improvement on products.
• Provide on-site training to customers to improve customer’s ability to troubleshoot, effectively operate, and maintain equipment.
• Collaborate cross functionally and with other units to ensure and enhance transparency.
• Work with workshop, and project managers to provide technical oversight on overhauls, repairs and warranties.
• Remain current with new Product Company designs.
• Other duties as assigned.

Qualifications

• Bachelor’s Degree in Mechanical Engineering or equivalent experience
• 5 Years minimum related experience.
• Experience in practical application of engineering science and technology as it applies to pumping systems or related products.
• Experience in reading and interpreting electrical, mechanical, and process blueprints and related technical documentation.
• Specific experience with cryogenic equipment and aftermarket services highly preferred.
• Work in both office and shop environments at customer and company sites.
• Travel and stays at customer and company sites.