Technical Supervisor

Keoghs; Bolton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading claims management firm in Bolton seeks a candidate to supervise and mentor complex credit hire file handlers. You will ensure compliance with standards, manage caseloads exceeding £25k, and drive technical progression within the team. The ideal applicant has significant credit hire experience, exceptional communication skills, and the ability to manage workloads effectively. This position offers flexible work hours and diverse benefits.

Benefits

Davies Incentive Plan

25 days holiday per year

Family Cover Private Medical Insurance

Simply Health Care Cash Plan

24/7 online GP and mental health support

Death in Service

Critical Illness Cover

Pension Contribution based 5% Employee / 3% Employer

Employee Volunteering Programme

Cycle to Work Scheme

Tech Scheme

Gym Flex

Discounts at local retail outlets

Qualifications

• Ability to plan and prioritise workloads and remain calm under pressure.
• Ability to anticipate problems and identify solutions.

Responsibilities

• Supervise complex credit hire file handlers in accordance with the relevant Competency framework.
• Mentor and coach individuals to extend their technical knowledge.
• Manage individual file handlers on a performance improvement plan.
• Handle a caseload of approximately 10-15 multi-track claims with a value exceeding £25k.

Skills

Credit hire experience either defendant or claimant

Experience of handling own caseload

Experience of handling Multi Track work

Excellent listening and verbal communication skills

Job description

Application Deadline: 8 August 2025

Department: Claims Management

Location: Bolton

Description

This role offers an excellent opportunity to be responsible for the mentoring and coaching of litigated Complex credit hire file handlers. These claims are handled from a tactical and strategic point and vary in value up to £100k.

They will work directly with the business unit director and tactical delivery director. The technical supervisor will be responsible for the supervision, mentoring and coaching of individual credit hire file handlers. They will be responsible to drive policies and strategies to support the technical progression of file handler and help to achieve technical excellence within the complex credit hire unit

This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to successfully repudiating the claims.

Key Responsibilities

·Supervise complex credit hire file handlers in accordance with the relevant Competency framework and ensure that accurate technical development records are maintained.
·Actively mentor and coach these individuals with a view to extending their technical knowledge and expertise.
·Assist with pre audit assessments of all files chosen for external client audits and internal audits for complex credit hire, credit hire validation & MOJ portal as and when needed.
·Identify any training requirements and to feedback to the appropriate team leader & tactical delivery director
·Undertake all pre-trial reviews no later than 6 weeks prior to Trial/Disposal.
·Responsibility to develop all new starters to achieve their first financial authority within 6 months of joining Keoghs.
·Manage individual file handlers on a performance improvement plan when relating to technical issues.
·Consistently achieve against personal targets and objectives, set by the business unit director and tactical delivery director.
·Handle a caseload of approximately 10-15 multi-track claims with a value exceeding £25k.
·To ensure compliance with the SRA Standards & Regulations
·Adhere to the Keoghs Values.

Working Hours
35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch.


Skills, Knowledge and Expertise

·Credit hire experience either defendant (preferable) or claimant.
·Previous experience of handling own caseload.
·Experience of handling Multi Track work is essential.
·Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines.
·Excellent listening and verbal communication skills.
·Ability to anticipate problems and identify solutions.

Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;

We are connected
We are Dynamic
We are Innovative
We succeed together

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

* after successfully completing probation