Technical Success Manager - Collins Software

ACCESS UK LTD; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading UK provider of business management software is seeking a Technical Success Manager for the hospitality sector. The role entails understanding customer goals, solving technical problems, and collaborating with internal teams to enhance product adoption and support. The ideal candidate is customer-focused, knowledgeable about industry trends, and has extensive experience with strategic customers.

Benefits

25 days holiday increasing with service

Matched pension scheme

Charity day per year

Qualifications

• Extensive knowledge of Access products, especially Hospitality Trail Software.
• Experience with large, strategic customers and senior stakeholders.
• Strong collaboration skills across teams.

Responsibilities

• Partner with Premier CSM team to provide tailored guidance.
• Serve as product expert, advising on action plans and driving feature adoption.
• Solve complex technical problems and communicate customer feedback.

Skills

Customer-focused

Strong industry knowledge

Advanced technical skills

Problem-solving

Collaboration

Tools

Access Hospitality Trail Software

Job description

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Job description

Technical Success Manager - Hospitality Collins Software

Location: 3 days a week in the Office

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you? We offer a flexible, hybrid working environment, a strong office team-based culture, and a commitment to employee development. Benefits include a competitive salary, 25 days holiday (increasing with service), a matched pension scheme, and a range of other benefits. We also support charitable causes with one charity day per year.

About you: You are customer-focused, with strong industry knowledge and advanced technical skills. You are experienced with large, strategic customers and highly configured, integrated solutions. You aim to be a product expert, understanding industry trends, product roadmap, and market competition, with a motivation to learn and grow.

Day-to-day responsibilities:

• Partner with our Premier CSM team, using your technical expertise to understand customer goals and provide tailored guidance.
• Serve as a product expert on accounts, advising on action plans, building retention strategies, defining technical amendments, driving feature adoption, and suggesting additional solutions or training.
• Solve complex technical problems, advise on configurations, and represent customer feedback to internal teams.
• Understand product roadmap and new features, including Evo, and communicate these internally and to customers.
• Assist in training internal teams and produce customer-facing content for digital and adoption programs.

Skills and experience:

• Extensive knowledge of Access products, especially Hospitality Trail Software.
• Understanding of industry trends, market landscape, and customer business processes.
• Ability to solve complex technical problems.
• Experience with large, strategic customers and senior stakeholders.
• Strong collaboration skills across teams.

About The Access Group: A leading UK provider of business management software, helping over 100,000 customers worldwide to become more productive. We value diversity and inclusivity, creating a welcoming environment where everyone can thrive. If you're excited about this role, even if your experience isn't a perfect match, you might be the right fit. Join us to make a difference—Love Work. Love Life. Be You.