Technical Student Placement

TN United Kingdom; Cookstown; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading manufacturing company in the UK seeks a passionate Technical Placement Student to support customers with technical queries related to roof window products. This hands-on role involves troubleshooting, providing guidance, and ensuring customer satisfaction while gaining valuable experience in a collaborative environment.

Benefits

Guidance and mentorship from experienced professionals

Opportunity to gain practical experience

Networking opportunities

Career development support

Qualifications

• Currently pursuing a HND/Degree in a relevant Engineering discipline.
• Demonstrated aptitude for technical principles and problem-solving.

Responsibilities

• Respond promptly to customer inquiries providing technical information.
• Troubleshoot and resolve post-installation issues.
• Maintain a deep understanding of roof window products.

Skills

Problem Solving

Communication

Attention to Detail

Time Management

Education

HND/Degree in Engineering

Tools

AutoCAD

SolidWorks

Revit

Microsoft Office 365

Job description

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About Us:
The company offers a full range of roof windows, blinds, timber loft ladders, flashings, electric operation kits and accessories and is Europe’s fastest growing roof window manufacturer.

Role Overview:
We are seeking a passionate Technical Placement Student to join our dynamic team. Reporting to the Technical Manager, you will play a supporting role in providing technical support to customers regarding our roof window products, both pre- and post-installation. This customer-facing role requires a strong technical aptitude, excellent communication skills, and a commitment to delivering outstanding customer service. You will be responsible for resolving technical queries, troubleshooting issues, and ensuring customer satisfaction. This is a hands-on role where you will contribute to group projects and gain experience working in a technical, customer focused role.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels, providing accurate and helpful technical information.
• Assist customers with product selection, technical specifications, installation planning, and any other pre-installation questions.
• Provide guidance on building regulations and best practices.
• Troubleshoot and resolve post-installation issues, including product malfunctions, installation errors, and warranty claims. Escalate complex issues to senior technical staff as needed.
• Provide remote support and, when necessary, or refer for site visits.
• Build and maintain positive relationships with customers, ensuring their satisfaction with our products and services. Manage customer expectations and communicate clearly throughout the support process.
• Maintain a deep understanding of our roof window products, their installation procedures, and their technical specifications. Stay up-to-date with new product releases and technical advancements.
• As the company expands and due to ongoing changes in market conditions and the business environment, it is a requirement of the position to undertake any other reasonable task related to the position you hold.

Skills & Qualifications:

• Currently pursuing a HND/Degree in a relevant Engineering (Construction, Mechanical, Manufacturing) or a closely related discipline.
• Demonstrated aptitude for technical principles and problem-solving, ideally evidenced through academic projects or personal endeavors.
• Familiarity with technical drawing software (e.g., AutoCAD, SolidWorks, Revit) is advantageous.
• Proficiency in Microsoft Office 365, with a strong working knowledge of Excel for data analysis and reporting, and PowerPoint for presentations.
• Strong attention to detail and a methodical approach to tasks, coupled with excellent time-management skills.
• Enthusiastic about contributing to a fast-paced, collaborative technical environment.
• A keen interest in the manufacturing sector and understanding technical processes is a significant plus.

What We Offer:

• A supportive and engaging work environment with guidance and mentorship from experienced technical professionals.
• Opportunity to gain practical, real-world experience on diverse technical projects within a leading manufacturing company (Keylite, part of the Keystone Group).
• Exposure to the end-to-end product lifecycle, from design to production.
• Networking opportunities within the technical teams and career development support within the Keystone Group.