Technical Specialist (PBV)

Kia UK; Walton-on-Thames; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid working (up to 2 days remote)

Employee Car Scheme

Onsite Chef

Private Medical Care

Annual Health Checks

Pension

Life Assurance

25 days annual leave

Job summary

Kia UK is seeking a field-based Senior Technical Support professional to back PBV and fleet operations from the Walton-on-Thames HQ. You will work closely with Technical Specialists to deliver industry-leading technical support to PBV Centres and fleet partners.

The role involves office-based work with occasional nationwide visits to diagnose faults on EV vehicles, aiming to minimise downtime for commercial fleets. Experience with high voltage EV components is preferred.

Qualifications

• Must have City & Guilds Part 3 or equivalent.
• Proficient with Microsoft Office suite.
• Excellent written and verbal communication.

Responsibilities

• Coordinate field team activity with Senior Technical Advisors.
• Provide onsite technical support and coaching to Technicians at Kia UK dealers, PBV Centres and fleet operator workshops.
• Assist on fastest possible repair of customer and fleet vehicles.
• Carry out vehicle inspections to determine warranty liability.
• Support new model launches, evaluations, press events and quality investigations.
• Collaborate with Customer Service on technical customer/dealer contacts.
• Minimise vehicle off-road time.
• Collaborate with Quality to raise product concerns.
• Provide technical support to internal departments and approved suppliers.
• Coordinate with Kia HQ, KaSK and KEU on technical matters.
• Attend technical seminars and share information.
• Ensure adherence to internal policies and accurately document contacts.

Skills

MS Office

Communication

Stakeholder comms

Education

City & Guilds Part 3

Job description

Welcome to Kia UK!

About Us

Kia UK is a leading automotive brand offering one of the industry’s largest range of models across multiple vehicle segments and was the third most popular UK car brand in 2025. With 190 Kia Dealers across the country, Kia is now widely known for its advanced electrified products offering the technology of tomorrow, today. Spearheading this charge are award-winning products including the fully electric EV6 – Kia’s first dedicated electric vehicle, the 2024 World Car of the Year the EV9 and the electric compact SUV and World Car of the Year 2025 the EV3.

Kia UK has consistently grown for over 30 years, supported by bold design, quality products and ever-evolving customer service. By 2027, the brand aims to offer no less than nine fully electric vehicles in the UK, a positive step towards becoming a leading global sustainable mobility solutions provider.

People are central to Kia UK and every day is an opportunity to learn something new and to grow personally and professionally. This was recognised with Kia UK named as one of the UK’s Best Workplaces™ 2024, 2025 and 2026 by Great Place To Work®, and also ranked in the 2025 & 2026 Best Workplaces™ for Women, Development, Wellbeing, and Manufacturing, Production & Transportation. Kia employees reported positively on areas such as working atmosphere, trust in management, corporate strategy, pride in working for the company, benefits, facilities and much more!

The Role

This is a newly created role, offering the successful candidate the opportunity to shape the way we work, supporting Kia UK's growing PBV and fleet ambitions.You will work closely with the existing Technical Specialists and Senior Technical Advisors to provide industry leading levels of Technical Support to our PBV Centres and fleet partners.

The role will be predominantly office based but may require ‘fast response’ visits across the country to help diagnose and repair faults on our PBV range of vehicles. The aim is to proactively minimise vehicle off road time, which is fundamental when supporting commercial vehicles.

This role will suit someone who is ideally qualified to Master Technician level and has previous experience working on and diagnosing faults with high voltage components on EV vehicles.

Responsibilities

• Collaborate with the Senior Technical Advisors and the other Technical Specialists to effectively coordinate the field based team activity, ensuring maximum ultlisation of the resource.
• Provide onsite technical support and coaching to Technicians at Kia UK Limited dealers, PBV Centres and fleet operator workshops to ensure the fastest possible repair of customer and fleet vehicles.
• Provide onsite technical support to Kia UK Limited’s dealers and PBV Centre’s to ensure the fastest possible repair of customer and fleet vehicles.
• Carry out vehicle inspections to ascertain the warranty liability and negotiate repair costs.
• Provide support for new model launches, new model evaluations, press events and quality investigations.
• Collaborate with the Customer Service department when dealing with customer contacts of a technical nature including communicating with customers and dealers, completing inspections when considered appropriate to do so and recommending courses of action required to resolve customer and fleet concerns.
• Proactively work to minimise vehicle off road time.
• Collaborate with the Quality team when appropriate to raise product concerns that require further investigation or factory liaison.
• Provide technical support to the internal departments within Kia UK Limited and approved suppliers.
• Collaborate with Kia HQ, KaSK (Kia Slovakia) and KEU (Kia Europe) on technical related matters.
• Attend Technical Seminars and training, share information within the team.
• Ensure that all relevant KUK internal policies are adhered to.
• Accurately document/record all contacts responded to.

About You

Education

• City & Guilds Motor Vehicle Technicians Part 3 or equivalent

Skills

• Good knowledge of Microsoft Excel, Word, PowerPoint and Outlook
• Excellent communication skills both verbal and written
• Ability to communicate effectively at all levels both internally and externally

Experience

• Automotive manufacturer/importer level within an After Sales role or Dealer Technician
• ‘Hands‑on’ motor industry experience in a Service Department

The Benefits

• Flexible working hours (core hours between 10:00am-3:00pm)
• Hybrid working (up to 2 days a week remote working pro rata)
• Employee Car Scheme (car lease + insurance all included from £85/month)
• Onsite Chef -> free lunch every day
• Private Medical Care (Vitality)
• Annual Health Checks and free flu jabs offered onsite
• Private Dental Care (Denplan, £0 excess)
• Pension with enhanced employer contribution
• Life Assurance
• 24 days Annual Leave + Bank Holidays
• Wellness benefits including cycle to work scheme, free eye tests, employeeassistance programme, Mental Health First Aiders and more
• Financial hub providing free financial guidance and support
• Work from anywhere for one week a year
• Enhanced Maternity, Adoption and Shared Parental Leave (up to 6 months full pay)
• Enhanced Paternity Leave (up to 4 weeks full pay)
• Free weekly yoga, football, and badminton clubs
• Pool tables, dart board, and massage chairs onsite
• Opportunity to get involved & give back via our charity partners
• Birthday Vouchers
• Celebrations such as our Christmas party, summer event, Social Club and much more!

Location/Travel

The Kia UK Head Office is based in Walton-on-Thames, just a 5-minute walk from the station. We also have plenty of on-site parking for drivers, including EV charging ports.

There is step-free access throughout the building, but please let us know if you require any additional accessibility support and we will cater to your needs as best we can.

Interview Process

Step 1: CV review

Step 2: Teams interview

Step 3: Face-to-face interview

We are committed to providing an inclusive and accessible recruitment process. We understand that every candidate is unique, and we welcome the opportunity to make reasonable adjustments to ensure that all individuals can fully participate in our interview process. If you require any adjustments or support to facilitate your interview, please do not hesitate to let us know. We are happy to discuss your needs and make arrangements that support your participation to best showcase your skills and qualifications.

At Kia, we are committed to employing the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and thereby not discriminating against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.