Business Analyst - Service & Quality (Undergraduate Placement Year 2027-28)

Kia UK Limited; Walton-on-Thames; On-site; GBP 35,000 - 60,000; Full time

Benefits offered by this job

Hybrid working

24 days annual leave

Employee car scheme

Onsite chef

Private medical care

Private dental care

Income protection

Pension with employer contribution

Social events

Job summary

Kia UK Limited is seeking an analytically minded individual to join our insights team at the Walton-on-Thames head office. You will manage and lead research projects, produce and distribute weekly and monthly reports, and perform in-depth monthly analysis of warranty claims while monitoring dealer activity to identify trends.

This role offers hybrid working, a clear path for skill development, and exposure to cross-functional teams including Service & Quality and field operations.

Qualifications

• Interest in analytics within business, commerce or statistics.

Responsibilities

• Managing and leading research projects and competitor studies to stay ahead of the market.
• Producing and distributing weekly and monthly activity and performance reports for departments with potential for enhanced reporting.
• Carrying out in-depth monthly analysis of warranty claims, monitoring dealer activity and performance, analyzing data to identify trends.
• Providing administrative support for warranty audit activity coordination and management.
• Collating and producing accurate monthly invoicing files for relevant service programmes.
• Assisting the Quality team with new model service data collection and provision.
• Carrying out research and competitor studies for service programmes and warranty offerings.
• Providing general support to Service & Quality and field teams.

Job description

About Us

Kia UK is a leading automotive brand offering one of the industry's largest range of models across multiple vehicle segments, contributing to it being the fourth most popular UK car brand in 2025. With more than 190 Kia dealerships across the country, Kia is now widely known for its advanced electrified products offering the technology of tomorrow, today.

Welcome to Kia UK!

About Us

Kia UK is a leading automotive brand offering one of the industry's largest range of models across multiple vehicle segments, contributing to it being the fourth most popular UK car brand in 2025. With more than 190 Kia dealerships across the country, Kia is now widely known for its advanced electrified products offering the technology of tomorrow, today. Kia UK has consistently grown for over 30 years, supported by bold design, quality products and ever-evolving customer service. By 2027, the brand aims to offer no less than nine fully electric vehicles in the UK, a positive step towards becoming a leading global sustainable mobility solutions provider.

People are central to Kia UK and every day is an opportunity to learn something new and to grow personally and professionally. This was recognised with Kia UK named as one of the UK's Best Workplaces™ 2024, 2025 and 2026 by Great Place To Work®, and also ranked in the 2025 & 2026 Best Workplaces™ for Women, Development, Wellbeing, and Manufacturing, Production & Transportation. Kia employees reported positively on areas such as working atmosphere, trust in management, corporate strategy, pride in working for the company, benefits, facilities and much more!

What will I be doing?

• Managing and leading research projects as well as competitor studies to ensure we're staying ahead of the market


• Producing and distributing weekly and monthly activity and performance reports on our departments - you'll also have autonomy to develop and enhance reporting to provide greater clarity, insight, and forecasting


• Carrying out in-depth monthly analysis of warranty claims, monitoring dealer activity and performance, analysing claims data and identifying trends and focus areas


• Providing administrative support for the co-ordination and management of warranty audit activity


• Collating and producing accurate monthly invoicing files for relevant service programmes


• Assisting the Quality team with the collation and provision of new model service data


• Carry out research and competitor studies for service programmes and warranty offerings


• Providing general support and assistance to the Service & Quality and field teams

Am I right for this?

We don't want to discourage anybody from applying for this role by making a long list of requirements but to summarise; we want someone who is genuinely passionate about understanding Analytics so ideally studying a relevant course in business, commerce, or statistics.

This role will encourage you to act quickly, test your flexibility, and motivate you to constantly adapt to new things. You can get a huge amount of experience, knowledge and skill development out of a year with us so we'd really love to welcome someone with big dreams that we can support!

We recognise that there may be a number of ways to meet our requirements. We are looking for the best candidate for the job and encourage you to apply even if your experience or qualifications don't exactly match what we've outlined in the role description. If you think you could be a good fit for this role, we'd love to hear from you!

The Benefits

• 24 days annual leave + Bank Holidays


• Hybrid working (2 days a week remote working)


• Employee car scheme


• Onsite chef (free lunch every day)


• Private medical care & annual health check


• Private dental care


• Income protection, critical illness protection & life assurance


• Pension with significant employer contribution


• Social events (Christmas Ball, Staff Summer Event and other socials) and weekly sports clubs


• Opportunity to get involved with our charity partners

The Location

The Kia UK Head Office is based in Walton-on-Thames, just a 5 minute walk from the station. We also have plenty of on-site parking for drivers, including EV charging ports.

There is step-free access throughout the building, but please let us know if you require any additional accessibility support and we will cater to your needs as best we can.

Interview Process

Step 1: CV review

Step 2: Video Interview

Step 3: Assessment Centre at our Head Office in Walton-On-Thames

We are committed to providing an inclusive and accessible recruitment process. We understand that every candidate is unique, and we welcome the opportunity to make reasonable adjustments to ensure that all individuals can fully participate in our interview process. If you require any adjustments or support to facilitate your interview, please do not hesitate to reach out to ([e-mail]). We are happy to discuss your needs and make arrangements that support your participation to best showcase your skills and qualifications.

At Kia, we are committed to employing the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and thereby not discriminating against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.