Technical Specialist - Customer Claims

Hastings Direct; Leicester; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Flexible hybrid working

Annual performance bonus

Life assurance

Pension contributions

Employee assistance program

Job summary

Hastings Direct is seeking a Technical Specialist for Customer Claims. This hybrid role based in Leicester or Bexhill focuses on shaping capability, onboarding new starters and developing teams to deliver outstanding customer outcomes.

You'll partner with Team Leaders and Learning & Development to translate data insights into practical learning solutions, helping colleagues progress from learning to performing in a fast-paced insurance environment.

Qualifications

• Experience in a claims/operational insurance environment.
• Ability to use performance data to drive improvements.
• Experience delivering onboarding and coaching.
• Strong communication and collaboration across teams.
• Passion for developing others.

Responsibilities

• Supporting onboarding and early development for new starters.
• Delivering development sessions and upskilling activities.
• Supporting transition from learning to live environment.
• Identifying capability gaps using quality and performance insight.
• Maintaining technical learning materials and providing expert support across Customer Claims.
• Contributing to ongoing onboarding and upskilling improvements with Team Leaders and Operational Leaders.

Skills

Technical claims

Data insights

Coaching onboarding

Stakeholder comms

Team development

Job description

Technical Specialist – Customer Claims

Location: Leicester or Bexhill (hybrid)

Please note: This role is a fixed term contract.

Welcome to Hastings Direct We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.

Role overview

As a Technical Specialist, you'll play a pivotal role in shaping the future capability of Customer Claims. Working at the heart of colleague development, you'll help build the confidence, skills and judgement that enable colleagues to deliver outstanding customer outcomes. From onboarding new starters, to supporting ongoing growth and progression, you'll use your technical expertise, insight and ability to develop others to create a high-performing, capable workforce. Partnering with Team Leaders, operational leaders and Learning & Development, you'll influence how capability is built across the function, helping colleagues move from learning to performing and ultimately thrive in their careers. This is an exciting opportunity to make a lasting impact on colleague success, customer outcomes and the future performance of Customer Claims.

Job details

• Supporting colleagues through a structured onboarding and early development experience, helping them build confidence and capability in role.
• Delivering engaging development sessions, workshops and targeted upskilling activities.
• Supporting colleagues as they transition from learning into the live environment, providing structured development and guidance.
• Identifying capability gaps using quality, audit and performance insight and helping to build solutions to address any issues.
• Reviewing and maintaining technical learning materials and development resourcing and providing ongoing technical expertise and support across Customer Claims functions.
• Contributing to the continuous improvement of onboarding, development and upskilling experiences and partnering with Team Leaders and Operational Leaders to strengthen technical capability across teams.

Essential skills/experience

• Strong technical expertise within a claims or operational environment (within insurance).
• Proven experience of using performance data and insight to identify trends and improvement opportunities.
• Experience in supporting onboarding, development or upskilling activities, including coaching.
• Strong communication and facilitation skills, able to be collaborative and build strong relationships across colleagues, wider teams and stakeholders.
• Genuinely passionate about developing others and helping colleagues build confidence and capability.

Interview process

Recruiter intro/screening call 1st stage interview with hiring leader (Teams).

As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website. Regrettably, we are unable to offer sponsorship for this role.

Benefits

• In addition to a competitive salary, you will also receive… Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail.
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus.
• Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support.
• Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.
• There's more! - 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more…

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market. It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.

If you enjoyed the video and would like to learn more about #LifatHD, check out our colleague stories.