Technical Specialist - Credit Hire

Hastings Direct; Leicester; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid working

Annual performance bonus

Life assurance

Pension contributions

Employee discounts

Wellbeing programme

Job summary

Hastings Direct is seeking a Technical Specialist – Credit Hire to join our hybrid team across Bexhill and Leicester. You’ll work with operations leaders to review KPIs, identify technical needs, and deliver targeted development for colleagues through the academy framework.

Bring strong problem-solving, clear communication, and a proactive, detail-oriented approach to drive risk-mitigated improvements in a fast-paced digital insurance environment.

Qualifications

• Strong problem-solving skills and effective communication with all stakeholders.
• Comfortable in fast-paced environments and demonstrates proactive work style.
• Detail-oriented and systematic in managing workload.

Responsibilities

• Review and monitor outcomes/KPIs using data to support improvement through technical development.
• Identify technical needs/themes for individual colleagues when creating and delivering technical development.
• Support the technical lead to cultivate the right capability for their functions, including training from the academy.
• Collaborate with team leaders to build technical capability across teams and develop a technical strategy.
• Use audits, coaching, and control reports to identify development requirements and implement solutions.
• Understand market developments impacting Credit Hire performance and help mitigate risks.

Skills

Communication

Problem-solving

Strategic thinking

Self-development

Job description

Job Title: Technical Specialist – Credit Hire Location Bexhill / Leicester

Welcome to Hastings Direct We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

Team overview

Job Details

• Work collaboratively with the operational leadership team to review and monitor outcomes/KPIs using data to support improvement through technical development (creation of material and delivery)
• Identify technical needs/themes for individual colleagues when creating and delivering technical development
• Support the technical lead to cultivate the right capability for their functions, including the delivery of new colleague training from the academy to developing individuals through the competency framework.
• Work collaboratively with team leaders to build technical capability across the teams and support CCL to develop a technical strategy for their functions
• Utilise data gathered through audits, team leader coaching, and control reports to identify systemic/thematic development requirements and create/ implement solutions
• Ensure a strong understanding of market developments which may impact our Credit Hire performance.
• Provide technical input to support the development of appropriate strategies to mitigate risks

Transferable/essential skills we would love you to have:

Strong problem-solving skills and effective communication with all stakeholders; comfortable in fast-paced environments and demonstrates proactive work style; detail-oriented and systematic in managing workload Strategic thinker with the ability to set a vision for gaining and maintaining competitive advantage within a fast-paced environment; embraces learning and self-development with a high level of self-awareness and drive Outcome-focused with a results-oriented and fast-paced approach, driving decision-making to achieve ambitious goals

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our career's website.

Regrettably, we are unable to offer sponsorship for this role.

Benefits:

• Flexible working –we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
• Competitive bonus scheme- all colleagues are eligible for our annual 4Cs performance bonus
• Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
• Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
• There’s more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more.

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Would you like to learn more about how we value diversity and inclusion at Hastings Direct and what our rewards and benefits package looks like? Are you interested in how we engage with and support our local communities and the wonderful wellbeing programme you will have access to?

Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision – to be the best and biggest digital insurance provider in the market. It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.

If you enjoyed the video and would like to learn more about #LifatHD,